Extended Stay America Suites - San Jose - Edenvale - North

Negatives: It was not clean, had roaches and toilet leak..

Negatives: Common areas were unkept. Smoking too close to entrances.

Negatives: There was cockroaches, the place was disgusting i couldn't even walk without my shoes, horrible smell In room and hallways, no housekeeping, horrible service, very slow check In, and a lot of drug activity going on all hours of the day. I slept in my car because of the roaches. Not safe for kids at all with the weird people that hang around there. Will never stay at another hotel with this name.

Negatives: Everything. Outside at the lobby entrance, there was a homeless man begging for cigarettes. At the front desk, the elder man who checked me in had a hard time hearing (literally). Around the building, there were multiple groups of people loitering, smoking cigarettes, smoking blunts, and drinking. There were also multiple beat-up cars parked in the parking lot that had people sleeping inside of them. Lastly, there were multiple parties happening so it was loud.

Negatives: Right when I walked in, it smelled a little funny, but I attributed it to people cooking in their rooms. Not the case. The front desk clerk gave us a room on the 1st floor because I had little kids. I walked down the hall and smelled one of the most disgusting smells I had ever smelled. It smelled like wet dog/b.o and farts mixed together. I should have asked for a refund, but I had just been sitting on the side of the road with my car broke down for 3 hours, so I just wanted a shower and to lay down. When I went out the back door, the entire little area before you go outside smelled like dog pee so bad. On the second day, I could smell a faint smell of dog pee on my room.. I was digging through my suitcase on the floor and I realized that smell was coming from the carpet and in a big area.

Negatives: Good

Negatives: The room had cobwebs on the walls/ceiling so it looked like it hadnt been cleaned in a long time. The desk chair had gross stains on it so we couldn’t use it. Breakfast was coffee and nutragrain bars. Looked like bullet holes in our door and we didn’t have towels upon arrival. Although the AC worked and the bed was comfortable there was so much wrong.

Negatives: I had to ask for pots and pans. The staff was very busy. The room was decent. There was no evidence of an infestation, but we killed a roach. We never saw anymore, so we think it came in from elsewhere.