Washington Hilton

Negatives: "Disappointing and Outdated – Washington DC Hilton Fails to Deliver on Every Front!" My recent stay at the Washington DC Hilton was, to put it mildly, a nightmare. As a Hilton Honors Gold member, I expected a level of service and quality that just wasn’t there. The staff was incredibly rude, offering no assistance whatsoever when I arrived, despite clearly struggling with my 150-pound luggage. I had to drag it myself through the lobby, with not a single staff member even acknowledging my presence. I’ve come to expect a certain standard of service from Hilton, but this hotel fell shockingly short. Upon check-in, things only got worse. Despite my status, none of the benefits associated with being a Gold member were applied. I had specifically requested an upgrade to a room with a city view, but instead, I was given a room facing a noisy construction site. When I inquired about this, the front desk informed me that because I’d opted for early check-in (which cost me an additional $50), inventory was limited from the previous night. If inventory was so limited, then why offer the early check-in option at all? The lack of transparency and unwillingness to accommodate a loyal customer left me frustrated and disappointed. Facilities and Cleanliness – Straight Out of the '80s (And Not in a Good Way!) The entire hotel felt like it was stuck in a time warp. The decor is reminiscent of the early 1980s and hasn’t been updated since. In fact, it feels like time has stood still since Reagan was shot here. The carpets in my room were absolutely filthy, with visible stains and an unpleasant odor that permeated the entire space. I couldn’t shake the feeling that I was staying in an unkempt, outdated relic rather than a prestigious Hilton property. I’d rate cleanliness as abysmal, and facilities weren’t much better – everything from the furniture to the fixtures seemed worn and poorly maintained.

Negatives: Cleanliness. High rate

Negatives: Same meals served at all 3 restaurants. No variety Hallways darkness No night activity

Negatives: Rooms are small and outdated. Walls are vey thin and could hear people talking in rooms near mine. Lots of construction going on. Hallways are dark. Parking is expensive.

Negatives: There was a mix up with the credit card I provided at check in for incidentals, then after I checked out and was on my way to New York I recieved a text stating I needed to return to settle my charges. I couldn't return since I was on the road. The front desk person handled this with phone calls and secured data info through emails, and it was corrected.

Negatives: But the desk chair was awful

Negatives: Elevator to parking - only one was working