Quality Inn Boca Raton

Positives: Ok, this is gonna be a long one. We have stayed at many Quality Inns before and have never experienced this behavior. We checked in at about 4:50 p.m., dropped some of our stuff, and went out for groceries. When we came back to our room, we found out that the toilet did not flush and the fridge was not working along with the bath tube felt like it had water under it. Because it was so late, I didn't think we would get much resolved, but I figured I should tell someone anyway so that we could at least get a plunger. These things were not at all a big deal. Sometimes, things happen. We could have gotten ice for our cooler and dealt with the bathtub mostly just needed at plunger. When going to the front dest, the man at the counter for the night shift was terrible to deal with, the attitude he gave us and the things he said/called and threatened to us where appsoulty absurd. Im not going into detail with that. Im not sure if he was just having a bad night or what, but regardless, it was uncalled for. I called the company that owns Quality Inn, and they were very nice, every understanding. Im still waiting for the general manager to contact me about the situation. but other than that incident the hotel was very nice the room was very clean and the rest of the staff were very nice. I gave this 4 stars only because of the man at the front counter. Everything else was great. I was the one who talked my husband into staying. One person should not define the whole hotel. On the other hand, we will not be back to this hotel solely because of him. Apart from that the hotel is about 6 min from Red Reef beach, the turtle center and Spanish river park. The grocery stores and food were all close as well, so it's in a very good spot and had nice, clean, comfortable rooms.

Positives: nothing

Positives: The bed and pillows were so comfy