Plantation Resort on Crystal River Ascend Hotel Collection

Negatives: Unfortunately, we were deeply disappointed by the hotel. We booked a room in the morning hours of October 12 for the same night. By that time quite a bad tornado had hit the area and we were glad to learn that the hotel was accepting bookings (both through Booking.com and their website; we opted for Booking.com as it seemed easier to fill in the reservation form). When we showed up that night at 8pm with two very tired children longing for a bed we were told to look for another place to stay at. The receptionist claimed that they were not having internet. This is what we could accept. However, he also told us that they had wanted to get in touch, but had not been able - as they had not had our phone number. Or so the receptionist said into our faces. On a sheet of paper though were the hand-written names of our family...so I started to feel having been foul played. This upsetting feeling turned into sad recognition as the next morning the manager enquired in a text Message about how our stay had been going so far. So they had our contact details from the beginning! So far we have not been reimbursed, either... I feel deeply sorry for the people who became the victims of the tornado the day before and my family and I were truly shocked by the devastating sight in town. On the other hand, and I am sorry if I offend affected people by this statement, one step towards a catastrophe is to turn to a calming professionalism as soon as possible. And it looked that the entire town was very busy with undoing damage and restoring order. We could have stayed in Orlando - but really wanted to show our support. Crystal River is such a nice town. Kind regards Claude

Negatives: Very dated inside, but just starting renovation works

Negatives: The interior hallways of the hotel were very dirty, Cobwebs, dead bugs and generally unkept conditions. Exterior building door locks have been removed potentially allowing anyone to enter not just guests. Upon entering our room what appreared to be chip crumbs from the previous occupant were all over the floor. The food was adequate at best. There was always staff present and willing to help but the cleanliness of the interior areas has clearly been neglected. The attention to detail of the exterior of the resort is not a proper representation of the exterior of the resort unfortunately.

Negatives: Booked patio room, on arrival did not get a patio room and none were available. Friend had broken foot and they put us on 2nd floor in a building with no elevator. Had to carry suitcases up the stairs. Room had bugs all over walls, corners of ceilings, in sink, a large break in the window held together with tape, and a very loud dripping shower. Hallways smelled like a retirement home. 2nd night they moved us to a newer wing on 1st floor, with a patio, no bugs in this room but mold stains all over curtains and a vent that rattled all night.

Negatives: Old. Could really use an upgrade or just basic paint

Negatives: They neglected to tell us that the property had been damaged by a previous hurricane. The restaurants werent open the amenities were not available. The rooms were not complete. They offered no discounts or apologies for the conditions whatsoever.

Negatives: The resort restaurant,pool & hot tub were out of service as a result of damage from Hurricane Idalia. Nonetheless, our stay was fantastic & more than memorable thanks to all the exceptional staff members!

Negatives: Pool was closed and restaurants was closed. No elevator and hallway was noisy.

Negatives: The pool and restaurant were closed and there was construction everywhere. Also the design of the hallway created lots of noise. The ad did not reflect pool, restaurant and construction issues.