Extended Stay America Suites - Daytona Beach - International Speedway

Negatives: The room was clean. But the hallways smell bad and there were little cockroaches in my room that I had to kill

Negatives: what is the status of this complaint ? Sent from my iPhone On Nov 2, 2024, at 1:51 PM, Anthony Bermudez <scuba667@icloud.com> wrote: I have spoken to the the front desk (Terrance) who stated the manager is onsite but not available. Terrance provided the manager my cell number earlier today, but has not called me back. I believe the manager is avoiding me. I also have confirmation/evidence from the front desk clerk (Terrance) that this property has experienced water intrusion, as a result of recent storms, and that there has been mold in the walls. In addition, there is restoration contractor onsite today, addressing the water intrusion. I have pictures. I am requesting a full refund of all charges. The hotel admitted today of knowingly renting rooms that had water intrusion, mold and mildew to customers and there is no warning by them or Booking of these unacceptable life threatening conditions. I expect Booking to facilitate this full refund, and to remove this hotel from the online availability, so that other patrons do not suffer the same horrible conditions. This hotel should be condemned until such time that all mold is removed. I am contacting the Florida Attorney General and reporting this incident. I look forward to Bookings immediate action in this regard. Anthony Bermudez Sent from my iPhone On Nov 2, 2024, at 12:08 PM, Booking.com Customer Service <24-28837772632_e05f9897299b201a_at_support_booking_com_dk2dgfmqx5_6567ecf5@privaterelay.appleid.com> wrote:  <mime-attachment.png> <mime-attachment.png> Dear Anthony, Thanks for contacting Booking.com. This is what was mentioned in our email that is sent to the property. -------------------------------------- Anthony Bermudez (reservation 4439849614) reached out to us about the room cleanness as it smells very bad and there is mold smell coming out of the carpet and his wife has allergies and this is affecting her breathing.

Negatives: Bathroom was horrible, ironing board was broken

Negatives: Front entry way was filthy, guy at front desk didn’t know what he was doing, reserved a king suite and received a 2 full room, hallways smelled different every time we went to leave or return, roaches in bathroom, and no check out time was given so we asked and they said 11 but had someone knocking at our door at 1015 asking why we’re still in the room!

Negatives: Poor customer service. Don't expect any reasonable customer service level from the staff. They're there just doing what they are paid for. It's an old building, the corridors smell funny.

Negatives: no emergency lights or exit lights in hall after dark. Other 2 floors did have emergency light.