Extended Stay America Select Suites - Jacksonville - Southside - St. Johns Towne Ctr.

Negatives: The bathroom was not clean. There was mildew in the shower head. The tub was dirty and rusted the sink wasn't cleaned. The counter in the kitchen was not clean and still had stains from the previous people. The AC had a weird smell each time it would come on. The carpet was stained and smelled.

Negatives: Staff is never in the office or reachable by phone. We stayed in room 370 we had to get a new key every time the door shut because it only worked once. The first time I got locked out my 3 and 4 year old were in the room because I had stepped onto the porch. I did get someone on the phone that time but was told I would need to come to the front desk for a new key… while my kids were in a room unattended.. no thanks. There was zero sense of urgency from any of the staff to help me gain access to my kids although they did slowly walk up and open it. The door is broken and coming apart, it left a huge gash on the back of my foot from where the metal is bent upwards. One of the other times we got locked out I did finally get someone on the phone and then someone finally came to the office and she was SO RUDE. The morning of checkout I called SO MANY times to request late checkout, our trip was stressful and we were all exhausted. Phones still said it was after hours so I couldn’t formally request. At 10a house keeping came, I let her know we would be leaving but we’re requesting late checkout. She said okay, and then at 10:45 the manager (who is the one that suggested I leave my kids in the room alone and trek across the complex to retrieve a new key) came banging on the door rude af letting me know that checkout is at 11.. I explained that I had been trying to contact them and that I was so unhappy with the lack of ability to communicate with them. He suggested that I leave this review so here we are

Negatives: It’s old. The sink and tub were peeling with huge stains in tub. Couldn’t even take a shower. It toted being a suite and yet we were not even provided paper towels. Not worth the money. Not even a coffee maker in room. Who does that?

Negatives: Didn't like nothing

Negatives: Cleanliness, upkeep no maintenance over weekend. No house keeping only every 14 days. It’s more of a pay by week room to live permanently.

Negatives: There was a little damage to the carpet at the room entrance.

Negatives: The bathroom tub was disgusting. I didn't change rooms. Because we were up stairs we didn't want to have to move to another room especially after we had already settled our belongings especially after a long drive.