Radisson RED Miami Airport

Negatives: That the airport shuttle stops at a certain time. Also that there isnt a shuttle to the cruise port.

Negatives: The receiving person at the front desk did not seem happy nor did he seem interested nor welcoming. We could not get out breakfast at 0730 though it said 0730 to 1100. I was told time was at 0800 and not as stated. I asked for an apple to go at 0750 and was told not till 0800.

Negatives: nothing!

Negatives: Dust everywhere on the table and floor. The black table was like a grey ash because of the dust. The electric sockets were very dirty as well one of them wasn't working at all.

Negatives: Nothing was great about my stay there

Negatives: I will say that the wallpaper in our room was a bit weird. The paper had the illusion of being ripped and some sort of creature underneath with red splatters that looked like blood. I thought it was a strange choice for a room, especially if there were children staying in the room.

Negatives: There is not much around the hotel as far as restaurants go.

Negatives: To be completely honest the hotel experience was underwhelming and subpar. We booked a 4 night stay and since day 1 it was unsatisfactory. First booking.com sent the wrong room reservation details in which they informed the hotel we had one queen bed request when it was two, this I understand was not their fault, however the staff performance and lack of professionalism afterwards is what took the cake. To begin, Jennifer at the front desk tried to help by finding us another room and waiving the early checking arrival fee, but couldn’t offer us an estimated wait time for a room, this was at 10:30 am. About two hours later after picking up our rental I went up to her again to ask for the room update to which the only thing she could tell us was that the rooms have not been cleaned yet and that we might even be waiting for a room until regular check in time at 3pm. Fast forward to 2:48pm I talked to another staff member whose name may be Luis (not really certain I overheard it when Jennifer called him over for help) who told us the rooms were not yet cleaned and it might be another 10-15 mins. At 3:20 pm I had to speak to another staff member named Evelyn as he never came back to me in regards to the room and he looked at me waiting in line twice as he was coming and going from the lobby. We waited a total of 5 hours in their lobby, and even fell asleep on their couches as we’ve been up since the day prior due to the fact that we had to drive to a different state to catch our flight. And to add their couches smelled absolutely putrid. The price was not change or even a comp was added to accommodate for all that. Second of all, we had to get moved to a different room after the second night as the a/c was not working and the room temperature was reading 77°F the first night and 82°F the second night.