Hampton Inn By Hilton Atlanta-Buckhead

Negatives: Staff was completely lacking in customer service skills.

Negatives: Heavy traffic

Negatives: Everything was good and would recommend to anyone

Negatives: The staff was beyond lackadaisical. We had called them the night before to change our room, which they said they had done. But when we arrived at the hotel. It had not been changed from two beds to one. But the kicker was the staff's failure to clean or room or replace our towels, or pick up the towels we had put in the hall to indicate they needed replacing! When we complained, they handed the (damp!) towels to us, rather than replacing them themselves. The management of this Hampton Inn needs to seriously light a fire under the layabouts who are running it for them.

Negatives: The handle on the toilet in our room was broken and the toilet ran all night. There were people in the parking lot on a van hanging around

Negatives: Very narrow shower. As a larger person, it was difficult to even turn around. Pool was closed and the fitness centre had zero free weights at all. This was extremely disappointing. Went to LA fitness up the road to exercise. Just because you have a room, basically the size of a closet, with a couple of old treadmills, doesn’t mean you have a “fitness centre”. Misleading. No convenience stores or fast food outlets close by. A Publix will be opening soon next door. They do have overpriced snacks for sale in the lobby. Although there is a sign in the room that says they got “you covered” if you forget something, they had no toothpaste at Front desk when I asked, 3 days in a row. They should probably take down the signs in the rooms if they can’t keep promises to guests. Room was quite hot and stuffy. I spoke to Front Desk and was told a maintenance man would come the next day to inspect. Waited for 4 days and no one came. Asked for a portable fan and was told they don’t have a single fan for guests in the entire building. Overall a good, semi-comfortable stay. And all the room attendants I met on the 6th FL were absolutely lovely. Still, I feel the price point is definitely too high for what you get here. Hope the management make the necessary changes and the staff can learn a bit more about the brands promises to guests.

Negatives: The rooms were very basic and some of the facilities needs updating. One of the towel was not clean.

Negatives: The hotel was tired and run down. I've stayed at Hampton Inns before and this was a complete surprise because it was obviously "rehabbed" from some other hotel - in fact there was a new Hampton Inn one block away. The room was clean but worn. Water pressure in the shower was excellent, though.

Negatives: When checking I was told didn’t have reservations and he so quick to turn me away…but after I stated no I do and gave him more details and proof. He was able to locate the reservation