Shilo Inn Suites - Idaho Falls

Negatives: Very old, broken things

Negatives: They put me in a room that was designated for animals. I don’t like to sleep where animals sleep.

Negatives: The hotel was virtually vacant. Almost no staff and only several guests were there. Most of the lights were turned off. The once fun and exciting lounge was closed down. The staff member at the front check-in desk was less than cordial, not very friendly and quite uncommunicative, I felt, to us. Everything was very spartan, as if the hotel was closing down or going out of business. The breakfast was modest and far less variety ( very disappointing ) than on our previous stays a number of years ago. We should have been made aware of the hotel's poor condition when we booked our stay. This used to be a beautiful and luxurious hotel.

Negatives: The outside of the facility is really run down. Parking lot is all tore up and smells like every stray cat in the county pees in the bushes. Continental breakfast was a joke. We got a king with a couch because we had our grandson with us. There was no linens for the pull out. The in room phone didn't work. We called the desk from our cell phone to ask for linens. When they arrived they gave us one sheet and a blanket that looked like it was prison issue, and no pillow. We bring our own on trips so not a huge deal for us...but the lack of effort to make a pull out more comfortable was embarrassing. Then in the morning when it was shower time we realize there are only two bath towels. They should have thought to being extra when they learned there was a guest on the couch.

Negatives: Our bathroom light didn’t work, the light above the desk didn’t work, the WiFi was so weak it wouldn’t connect to our roku, so we were stuck watching basic cable that froze continuously to the point that we just shut it off. The complimentary breakfast was cold, bland and had zero flavor. We only got breakfast 1 of the 3 days because it was honestly awful, especially for having an entire restaurant in their hotel. The sauna was out of order, the gitness center was out of order and the sauna didn’t say out of order but it didn’t work. I called before booking to verify that all pool related amenities were open as this was a staycation for me and my kids- specifically to go swimming indoors- and I was told they were open and working.

Negatives: The food in the restaurant was not that good. Wished we had went somewhere else. The service was excellent

Negatives: Breakfast was just okay.