DoubleTree By Hilton Chicago Magnificent Mile

Positives: The staff was so friendly. Everyone, from the front desk to the cleaning staff were so polite and it absolutely stood out. They would say, “hello” and ask how we are but it felt genuine, no patronizing. Made the experience very comfortable and this hotel really appealing. The rooms were comfortable and the amenities in the hotel were nice.

Positives: Wonderful staff, location and clean. The furnishings, walls, toilets, etc. need a major update.

Positives: Everything was as advertised.

Positives: Decent property, room is spacious and huge, choose them mainly because they offer twin beds, most of the properties in Chicago offers only 1 King Bed, was staying with my mom and twin beds room was my only option.

Positives: The comfort of the room The location

Positives: I particularly liked that upon checkin I was greeted by a warm and pleasant staff member and she even offered us cookies and water. This was particularly nice! Further, check in was a seamless process even though we got in early. We were allowed to leave our bags and return at a later time to check in. Great customer service form every member of staff I interacted with. My friend and I particularly liked that and the ability to get additional bottles of water when we forgot to purchase while out. In addition, the rooms are spacious and clean. One thing I must add is that upon check out I had an issue with my Uber driver who did not come to the hotel to pick me up as scheduled and was charged. The staff at the front desk at the time was most helpful and queried it on my behalf via the app on my mobile and the charge was reversed.

Positives: Location