Homewood Suites by Hilton Chicago Downtown South Loop

Negatives: Way too overcrowded at pool, babies in the hot tub

Negatives: The lift was out of order for our whole stay which meant long delays to get up and down from your room. From previous reviews this seems to have been going on quite a while. No ability to take the stairs between floors either. Breakfast wasn't great and the use of disposable styrofoam a disgrace. We only had breakfast there once because of this. Hilton needs to do better in this regard. Our room wasn't cleaned for the 5 nights of our stay. We did get extra towels and coffee pods from the cleaning staff but the rubbish wasn't emptied during our stay.

Negatives: Kitchen exist but not fully equipped. We had only one pot, one table spoon for the family of 3.

Negatives: Our digital key did not work as the app prompted me how it would. It also didn’t tell me I needed a physical one at this location in order to work the elevator and when we asked a cleaning staff member when we finally got on and it wouldn’t take us to our floor she was rude and said “I don’t know I just work here”. There should maybe be signs in the elevator about this so we could have gotten off back at the lobby to quickly get physical keys. Once we got to the room it didn’t work at the door so we had to wait outside our room with all of our luggage for about 20 mins for the engineer to come just to then have to go back down to the lobby for physical keys. The elevator wait times were sometimes over 10mins and you get locked out if taking the stairs, smell of the lobby area was strange the multi times being down there, early closing of the pool for adults, would have been nice to have adults only after a certain time because it was packed with families past closing so we skipped going in, breakfast was packed and many things were were out including hot water and coffee so we didn’t end up getting anything and again the elevator was a fiasco so we took the stairs and got locked out.

Negatives: Waited 90 minutes past check in time. Missed pool time. Did get a credit to compensate. Pool area strong smelling.

Negatives: Breakfast on offer is mega unhealthy. (Typical breakfast you would find in USA). Water in pipes extremely loud.

Negatives: Only 1 elevator worked and pool was low on towels and could be a little warmer.

Negatives: The parking sucks. They only had one elevator working.

Negatives: No issues everything was perfect

Negatives: Only one elevator was working so getting to breakfast or even out to do anything for the day took at least 15-30 minutes. On the last day for breakfast my husband sent me in the elevator while him and our children took the stairs (I had to open the stairwell door because there was no reentry)

Negatives: One of the 2 elevators seemed to be out of order, so there were long lines to use the elevator every time. Also, since the hotel is so close to the L, the trains are loud. But we had a corner room, so maybe not as loud for inner rooms.