Hyatt Place Chicago/Downtown - The Loop

Negatives: It seems the cleaning staff must have been down a number of people (I’m trying to think positively). I say this because our room was never serviced from check in Friday to check out on Tuesday. We had to keep asking for towels each day, and usually had to ask twice before anyone came. Also, since we were getting new towels, the old towels kept piling up because the service reps didn’t want to take the old towels. They said “someone else will take them when they service the room, but no one ever serviced the room, so they kept piling up. This towel situation also occurred in the fitness center where two of the four days I worked out, there were no towels in the gym. Anyway, I like your place except for this. Therefore, as mentioned, I will assume that something happened and you were short staffed during the time we visited. Thank you. One other thing is there were parties on Friday and Saturday night which were loud and went late into the night.

Negatives: The price of the drinks at the bar

Negatives: The location

Negatives: Our room had a door to another room, which is really strange, we could hear people laughing and talking there. If this room is a family room, I should’ve known that before booking, but I wasn’t warned about it in any way even from the staff. That was really weird

Negatives: We had an issue in our room, but they did correct it and compensate us.

Negatives: Curtain pull stuck and broke. The cost was high.