Hyatt Place Chicago/Downtown - The Loop

Negatives: The room next door was extremely loud. When contacting the front desk upon arrival about the noise for a possible room switch, i was told no other rooms were available and that the neighbor would get a warning. However, after they quieted down, they started up again around 430-5am in which we had to call about the noise. This was less than ideal for a couple who was looking to get away from kids and responsibilities and never get to sleep in. We were looking more for a quiet night away, not the cackling, screaming, and loud music that we got multiple times throughout our ONE-night stay.

Negatives: The room was booked by fraud on booking.com I hope that you manager had the people arrested for fraud. They put the room on my card without my know and authorization. Your staff was not helpful when I contacted them with the fraud information.

Negatives: It seems the cleaning staff must have been down a number of people (I’m trying to think positively). I say this because our room was never serviced from check in Friday to check out on Tuesday. We had to keep asking for towels each day, and usually had to ask twice before anyone came. Also, since we were getting new towels, the old towels kept piling up because the service reps didn’t want to take the old towels. They said “someone else will take them when they service the room, but no one ever serviced the room, so they kept piling up. This towel situation also occurred in the fitness center where two of the four days I worked out, there were no towels in the gym. Anyway, I like your place except for this. Therefore, as mentioned, I will assume that something happened and you were short staffed during the time we visited. Thank you. One other thing is there were parties on Friday and Saturday night which were loud and went late into the night.

Negatives: The price of the drinks at the bar