Sheraton Grand Chicago
301 East North Water Street
Chicago, IL 60611, US
Chicago, IL 60611, US
Pet guests are welcome at Sheraton Grand Chicago. The number of pets allowed is 1. Pet weight limit is 75 lbs. **In common areas, pets must be on leash or in carrier.
Reserve a room
About This Property
Located in the heart of the Chicago city center, this hotel features rooms overlooking the river and city skyline. Boasting 5 restaurants and bars, Sheraton Grand Chicago is just a 10-minute walk away from Navy Pier and Millennium Park. A 47" cable TV is offered in every spacious room at Sheraton Grand Chicago. All rooms offer city or river views and come equipped with a mini-bar. For guest convenience, a fitness center and business center are also available. Shula’s Steak House, located on site, serves fresh seafood and steak for dinner each evening. Chicago Burger Company features a casual atmosphere with juicy burgers and icy cocktails. This hotel is 5 minutes' walk from the luxurious shops, entertainment and nightlife of Michigan Avenue. The Museum of Contemporary Art Chicago is less than 1 mile away.
Room Types
Standard Room (refundable)
Standard Room (refundable)
Standard Room (refundable)
Standard Room (refundable)
Standard Room (refundable)
Standard Room (refundable)
The room rates listed are for double occupancy per room unless otherwise stated and exclude tax recovery charges and service fees.
Check in / Check out
Check in time:
4:00PM
Check out time:
12:00PM
Features and Amenities
- 24-Hour Front Desk
- 24-hour Security
- ATM Or Cash Withdraw On Site
- Accessibility Meeting Spaces Available
- Accessible Bathtub Available
- Accessible Concierge Desk
- Accessible Parking
- Accessible Rooms Through Interior Corridor Available
- Accessible Rooms With 32-inch Wide Door Opening Available
- Accessible Route To Business Center
- Accessible Route To Fitness Center
- Accessible Route To Guest Rooms
- Accessible Route To The Registration Desk Available
- Accessible Shower Available
- Accessible Toilet
- Accessible Vanities Available
- Air Conditioning
- Air Conditioning In Public Area
- Alarm Clock
- Alternative Meal Arrangement
- Audible Alarm
- Balcony/terrace
- Bar
- CCTV Security In Common Areas
- Car Rental Available
- Cashless Payment Available
- Cleaning Products Available
- Closed-caption TV
- Closet
- Coffee Shop
- Coffee/tea Maker
- Complimentary Drinking Water
- Concierge Services
- Contactless Check-in/out
- Convenience Store
- Currency Exchange Service
- Daily Disinfection
- Daily Housekeeping
- Deadbolt On Doors Available
- Desk/workspace Available
- Doorman
- Electronic Room Key
- Elevator
- English
- Entertainment Services
- Express Check-In/Check-Out
- Facilities For Disabled Guests Available
- Family Rooms
- Fire Extinguishers
- First Aid Kit Available
- Fitness Center
- Flashing Door Knocker Available
- Food Delivery
- Free Face Masks
- Free Wi-Fi
- French
- German
- Gift/souvenir Shop
- Golf Course
- Guests Can Opt-out Of Daily Cleaning Service
- Hair Dryer
- Hand Sanitizer In Guest Accommodation And Key Areas
- Hearing Accessible Room And/or Kit Available
- Heating In Public Area
- Hiking
- Hygiene Certification
- Individually-wrapped Food Options
- Indoor Pool
- Invoices
- Ironing Amenities
- Italian
- Kitchenware
- Laundry Services
- Lever Handles On Door Available
- Lowered Deadbolt On Doors Available
- Lowered Electrical Outlets Available
- Lowered Night Guard On Doors Available
- Lowered View Port In Doors Available
- Luggage Storage & Lockers
- Main Entrance
- Massage Services
- Meeting/Banquet Facilities
- Mobility Accessibility Available
- Non-Smoking Rooms Available
- Non-slip Grab Bar Available
- Non-smoking Property
- Off-Site Parking
- On-site Accessible Restaurants/lounges
- On-site Parking
- Parking Available
- Parking Available (charges May Apply)
- Pets Allowed (charges May Apply)
- Physical/social Distancing Guidelines
- Poolside Bar
- Portuguese
- Professional Cleaning Services
- Protective Screen Or Physical Barriers In Appropriate Areas
- Pub Crawls
- Restaurant(s)
- Room Service
- Room Service Available
- Safety Chain And/or Latch On Doors Available
- Safety Deposit Box
- Self-closing Doors Available
- Separate Shower/bathtub
- Shared Stationery Such As Printed Menus, Magazines, Pens, And Paper Removed
- Shops On Site
- Smoke Alarms
- Spa/sauna
- Spanish
- Staff Follow All Safety Protocols As Directed By Local Authorities
- Staff Trained In Safety Protocol
- TTY/TDD Compatibility Available
- TV & Movies/Shows
- Taxi Service
- Telephone
- Temperature Check For Guests And Staff
- Ticket Services
- Toiletries Provided
- Tour Services
- Valet Parking (charges May Apply)
- Vending Machine
- View Port In Door Available
- Visual Alarms
- Wheelchair Accessible
Recent Reviews
Review
Exceptional
Positives:
Great location. Easy walking to food, attractions, shopping
Review
Exceptional
Review
Superb
Review
Superb
Positives:
Location is good. checkout is at 12:00 noon which is not so common these days. The cleaning staff is friendly and take care of the room in a timely manner.
Negatives:
This is clearly a conference hotel, and therefore they do not put the extra effort in being a nice hotel since they get their business anyway. Here are some issues we encountered:
- WIFI is not for free, only if you are enrolled in their loyalty program, and still you do not get high speed internet. How is this possible in 2024, an hotel without free WIFI!
- They charge a $25 resort fee that you have to spent, and it does not carry over from one day to another, and if not used you have to pay anyway. This is just a hidden fee so you spent in overpriced and bad quality services in their premisses.
- We payed to have a room with a river view, but windows were so dirty the view was not enjoyable (see attached photos).
- There is a lot of noise in the room from outside (boats and cars on the bridge).
- Room sound proofing is bad and you can hear the showers and noises from neighbors. Particularly since there is those joint doors between rooms.
- There is no fridge in the room.
- The mattress protector, placed between the sheets and the mattress, had large lint balls that made the bed uncomfortable (see reference photo). This was removed upon my request though.
- Staff in general is not very welcoming (only few exeptions)
- They sent in a message through the booking app that they had complimentary Chicago style popcorn daily, which was discontinued a month ago, but still offered in the email they send a few days before the arrival.
- Housekeeping of the room is only included for long stays and upon request. We stayed 9 nights and it was included.
- Plastic glasses in the bathroom (see photo attached).
I general the hotel feels old, outdated, and not up to the standard it led you to believe it is, making it overpriced for what it is. I feel it is self inflicted through bad management, since the hotel has the potential to be much more. It has made me loose respect for the brand.
Review
Only stay here if you...
Review
Exceptional
Positives:
The room wasn't ready until 9PM
Review
Bad
Positives:
Todo
Negatives:
Nada
Review
Muy bien
Positives:
Excellent!!!
Review
Superb
Positives:
Location and pool were great!
Negatives:
Parking my own car was a nightmare. We’ve stayed at more than two dozen different hotels in downtown Chicago and have never had to park my own car. This was a surprise for us to not have valet.
Review
Pleasant
Review
Superb
Review
Superb
Positives:
Location, friendly Staff, Room everything was great.
Review
Exceptional
Review
Exceptional
Positives:
Terrific location, right on Chicago River and close to multiple tourist attractions.
Negatives:
Overnight parking fees WAY too high. A Chicago-wide issue. Expect to pay $70+ per night to park your car. Sad.
Review
Great Location for Visiting Tourist...
Note: It is the responsibility of the hotel chain and/or the individual property to ensure the accuracy of the photos displayed. TripsWithPets.com is not responsible for any inaccuracies in the photos.
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