Sheraton Grand Chicago

Negatives: The mattress was too firm and uncomfortable. I need extra pillows and a fan and didn't receive that until arrival and was hoping to already have it in the room. The fan I requested was a cheap patio fan that rattled so needless to say it was loud and obnoxious. The toilet paper was rough sand paper and cheap what you would find at the dollar store or at public parks district. Love the Sheraton but will have to take on Charmin or Cottonelle in my suitcase. Luckily I did have my wipes. I love the Sheraton but damn for 300/night Marriott corporation has to do better with the basic necessity of toilet paper. The toilet paper is rough and cheap. They did it to me at the W Lake Shore and now the Sheraton. DO BETTER CORPORATION!

Negatives: the diner was awful expensive

Negatives: Not the friendliest staff. Also they have a local charge of $25, you must use the day of, not day you check out. That was hard when their restaurants closes at certain hours during the day.

Negatives: Room fridge disabled. Had to throw out our leftovers.

Negatives: This is clearly a conference hotel, and therefore they do not put the extra effort in being a nice hotel since they get their business anyway. Here are some issues we encountered: - WIFI is not for free, only if you are enrolled in their loyalty program, and still you do not get high speed internet. How is this possible in 2024, an hotel without free WIFI! - They charge a $25 resort fee that you have to spent, and it does not carry over from one day to another, and if not used you have to pay anyway. This is just a hidden fee so you spent in overpriced and bad quality services in their premisses. - We payed to have a room with a river view, but windows were so dirty the view was not enjoyable (see attached photos). - There is a lot of noise in the room from outside (boats and cars on the bridge). - Room sound proofing is bad and you can hear the showers and noises from neighbors. Particularly since there is those joint doors between rooms. - There is no fridge in the room. - The mattress protector, placed between the sheets and the mattress, had large lint balls that made the bed uncomfortable (see reference photo). This was removed upon my request though. - Staff in general is not very welcoming (only few exeptions) - They sent in a message through the booking app that they had complimentary Chicago style popcorn daily, which was discontinued a month ago, but still offered in the email they send a few days before the arrival. - Housekeeping of the room is only included for long stays and upon request. We stayed 9 nights and it was included. - Plastic glasses in the bathroom (see photo attached). I general the hotel feels old, outdated, and not up to the standard it led you to believe it is, making it overpriced for what it is. I feel it is self inflicted through bad management, since the hotel has the potential to be much more. It has made me loose respect for the brand.

Negatives: Nada