Swissotel Chicago
323 East Wacker Drive
Chicago, IL 60601, US
Chicago, IL 60601, US
Swissotel Chicago welcomes four-legged guests at their pet-friendly accommodation. Pet fee USD 50 per pet, per night. Pet deposit USD 250.00 per stay. The number of pets allowed is 1. Dogs only. Pet weight limit is 25 lbs.
Reserve a room
About This Property
Steps away from the Lake Michigan and the luxury shops, dining and entertainment on the Magnificent Mile, this all-glass triangular hotel is located in downtown Chicago and features upscale on-site restaurants and scenic views of the city. Free WiFi is available in public areas. Every room at Swissotel Chicago provides a flat-screen LCD TV and an oversize work space with a desk and ergonomic chair. An in-room safe and coffee maker are also included. Guests can choose from an array of classic American fare from the breakfast buffet at The Palm. The Palm features premium prime beef and traditional Italian fare for lunch and dinner. For a more casual experience, the lobby lounge, Amuse, serves small plates and cocktails in a vibrant setting. The hotel also offers 65,000 square feet of meeting space. Millennium Park and the Art Institute of Chicago are both less than a mile away from the hotel. Navy Pier is a 7-minute drive away.
Room Types
Classic Double (refundable)
Classic 2 Double Hearing And Mobility-Accessible Tub (refundable)
Classic 2 Double Hearing And Mobility Accessible Tub (refundable)
CLASSIC 2 DOUBLE HEARING AND MOBILITY ACCESSIBLE TUB (refundable)
Classic Riverview 2 Double (refundable)
Lakeview 1 King Hearing And Mobility Accessible Tub (refundable)
Lakeview 2 Double Hearing And Mobility Accessible Tub (refundable)
Classic Lakeview Double (refundable)
Pinnacle 1 King (refundable)
Pinnacle Riverview 1 King (refundable)
Pinnacle 2 Double (refundable)
Pinnacle Riverview 2 Double (refundable)
Pinnacle Lakeview 2 Double (refundable)
Pinnacle Lakeview 1 King (refundable)
Premier Corner King (refundable)
Premier Corner King View (refundable)
The room rates listed are for double occupancy per room unless otherwise stated and exclude tax recovery charges and service fees.
Check in / Check out
Check in time:
3:00PM
Check out time:
12:00PM
Features and Amenities
- 24-Hour Front Desk
- 24-hour Security
- ATM Or Cash Withdraw On Site
- Access To Health Care Professionals
- Air Conditioning In Public Area
- Airport Shuttle (charges May Apply)
- Babysitting/Child Services
- Bar
- Bicycle Rental (charges May Apply)
- Body Thermometer Available
- Cashless Payment Available
- Chinese [Mandarin]
- Cleaning Products Available
- Coffee Shop
- Concierge Services
- Contactless Check-in/out
- Convenience Store
- Daily Disinfection
- Daily Housekeeping
- Doorman
- Elevator
- English
- Express Check-In/Check-Out
- Facilities For Disabled Guests Available
- Family Rooms
- Fireplace
- First Aid Kit Available
- Fitness Center
- Food Delivery
- Free Face Masks
- French
- Garden
- German
- Gift/souvenir Shop
- Grocery Delivery
- Hand Sanitizer In Guest Accommodation And Key Areas
- Heating In Public Area
- Individually-wrapped Food Options
- Internet Access (charges May Apply)
- Laundry Services
- Luggage Storage & Lockers
- Massage Services
- Meeting/Banquet Facilities
- Non-Smoking Rooms Available
- Non-smoking Property
- Off-Site Parking
- Parking Available
- Parking Available (charges May Apply)
- Pets Allowed (charges May Apply)
- Physical/social Distancing Guidelines
- Protective Screen Or Physical Barriers In Appropriate Areas
- Restaurant(s)
- Room Service
- Room Service Available
- Russian
- Safety Deposit Box
- Shared Stationery Such As Printed Menus, Magazines, Pens, And Paper Removed
- Shops On Site
- Spanish
- Staff Follow All Safety Protocols As Directed By Local Authorities
- Staff Trained In Safety Protocol
- Sterilizing Equipment
- Ticket Services
- Tour Services
- Valet Parking (charges May Apply)
- Wheelchair Accessible
- Wi-Fi Available In Public Areas (charges May Apply)
Recent Reviews
Positives:
The staff were amazing, everyone was helpful and smiling; they couldn’t do enough for you! The facilities in the room were good too just wish you would shout more about the things you do to be more sustainable- like the fact you get discount for reusing towels etc. such a great incentive but we only saw the sign on our last day completely by accident. The reception area is very contemporary and the bar area is lovely!
Negatives:
The rooms were slightly outdated, the beds slightly small. But the room was a very good size for the three of us and the views were amazing!!!
Review
Wonderful still, will definitely return!
Review
Exceptional
Positives:
The location is right in the heart of downtown with easy access to the riverwalk.
Negatives:
I guess I should have expected this but everything has extra fees. $25 a day automatically added on for “luxuries” like internet access and complimentary coffee/tea from 5am-6am (not a typo).
Review
Great location
Positives:
Nothing
Negatives:
This was a terrible situation I booked the hotel @11:50 for a stay that night.
When Claudia Gregory arrived, they said there was no reservation even though she showed the confirmation from Booking.com
They turned her away and she had to sleep in her car with her 6 year old son.
When she woke up at 5AM she was charged $756 for a room and given a late check out of 1 pm.
I booked this reservation so I complained about the situation to the manager and he said that when a room was booked late that the system resets and you can not check in until 3AM which is ridiculous I do not intend to pay booking.com and I expect a credit for future stays due to stress and danger exposed to Claudia.
I expect to be contacted by Booking.Com.
Chris Thompson 248 882 4140
Review
Bad
Positives:
Good place
Negatives:
To be expensive, the price is something crazy
Review
Pleasant
Positives:
I liked the elavators. The floor we were on, the view from our room.
Negatives:
Room service cleaning my room. And the bed was not soft at all.
Review
We still enjoyed our room....
Review
Very good
Review
Very good
Review
Good
Positives:
We had a wonderful stay. The room was great with amazing views of the river and the lake. It was very clean, the bed was comfy. The staff were great and saw to our every need. It is located in the best part of town. We could walk to almost everything from the hotel. The Palm restaurant located inside, had great service and food! We had such a great time! Can’t wait to come back!
Review
Our stay was wonderful!
Review
Superb
Positives:
Everyone was very nice and accommodating. Bed was very comfortable.
Negatives:
I was with my elderly mother who does not have a smart phone. It was difficult for her to see the menu. Maybe a coffee bar open 24 hours a day would be nice
Review
Very nice. I plan on...
Positives:
the room was OK and the view was decent, the location was perfect for the event we were in town for. only took 10 minuets to get there from the hotel.
Negatives:
well first the bathroom was not completely clean and there was dust every where and not to mention we found a roach in our room crawling on the bed. and the fact that there was 34 floors and they put us on the 5th was almost insulting.
Review
im not sure if we...
Positives:
Random charges on credit card throughout stay
Negatives:
Random charges on credit card throughout stay
Review
Exceptional
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