The Palmer House Hilton
17 East Monroe Street
Chicago, IL 60603, US
Chicago, IL 60603, US
The Palmer House Hilton welcomes pets at their pet-friendly accommodation. Pet fee USD 50 per accommodation, per stay. Pet weight limit is 75 lbs.
Reserve a room
About This Property
Just 1 block away from Millennium Park and the Art Institute of Chicago, this historic downtown hotel is located in Chicago’s theater and financial district and offers on-site dining options, a modern business center and spa services. A flat-screen HDTV, desk and arm chair are offered in every modern guest room at Palmer House Hilton. t Housekeeping services are available upon request. Guests can work out at the on-site fitness center or visit the on-site spa. Lockwood restaurant offers American cuisine for breakfast, lunch, and dinner. Amid the historic lobby, guests can enjoy dinner & a crafted cocktail at the Lobby Bar. The Monroe Red Line subway station is a 1-minute walk away, providing easy access to Chicago’s top attractions. Navy Pier is 2 miles away from the hotel. Please note Red, Blue, Orange, Pink, Green, and Brown line train lines are all available immediately outside of the hotel for access to attractions and both airports.
Room Types
Hip and Historic Single (refundable)
1 King Accessible with Roll in Shower (refundable)
Hip and Historic King (refundable)
2 Double Accessible with Bathtub (refundable)
2 Double Accessible Roll in Shower (refundable)
Hip and Historic Double (refundable)
Deluxe Rm - 2 Double Beds (refundable)
The room rates listed are for double occupancy per room unless otherwise stated and exclude tax recovery charges and service fees.
Check in / Check out
Check in time:
3:00PM
Check out time:
11:00AM
Features and Amenities
- 24-Hour Front Desk
- 24-hour Security
- ATM/cash Machine On Site
- Accessible Parking
- Air Conditioning
- All Plates, Cutlery, Glasses And Other Tableware Have Been Sanitized
- Bar
- Bicycle Rental
- Breakfast Takeaway Containers
- Business Centre
- CCTV In Common Areas
- CCTV Outside Property
- Cashless Payment Available
- Coffee House On Site
- Concierge Service
- Contactless Check-in/check-out
- Daily Housekeeping
- Delivered Food Is Securely Covered
- Dry Cleaning
- Electric Vehicle Charging Station
- Express Check-In/Check-Out
- Face Masks For Guests Available
- Facilities For Disabled Guests
- Family Rooms
- Fax/photocopying
- Fire Extinguishers
- First Aid Kit Available
- Fitness
- Fitness Centre
- Fitness/spa Locker Rooms
- Free WiFi
- Guest Accommodation Is Disinfected Between Stays
- Guest Accommodation Sealed After Cleaning
- Guests Have The Option To Cancel Any Cleaning Services For Their Accommodation During Their Stay
- Hand Sanitizer In Guest Accommodation And Key Areas
- Heated Pool
- Heating
- Indoor Pool
- Indoor Pool (all Year)
- Internet Services
- Lift
- Linens, Towels And Laundry Washed In Accordance With Local Authority Guidelines
- Luggage Storage
- Massage
- Meeting/Banquet Facilities
- Non-smoking Rooms
- Non-smoking Throughout
- Packed Lunches
- Parking
- Parking Garage
- Physical Distancing Rules Followed
- Restaurant
- Safety Deposit Box
- Security Alarm
- Shared Stationery Such As Printed Menus, Magazines, Pens, And Paper Removed
- Smoke Alarms
- Spa And Wellness Centre
- Spa Facilities
- Staff Follow All Safety Protocols As Directed By Local Authorities
- Swimming Pool
- Use Of Cleaning Chemicals That Are Effective Against Coronavirus
- Wheelchair Accessible
- WiFi
- Wine/champagne
Recent Reviews
Review
Exceptional
Positives:
Very pretty. Cleaning staff were very kind.
Negatives:
Lots of extra charges and hidden fees.
Review
Good could have been better
Review
Exceptional
Review
Exceptional
Positives:
Beautiful historic building.
Rooms are very clean. Staff was friendly and helpful
Great location
Negatives:
Rooms are on the small side and slightly dated.
Bar and room service close very early even on a weekend evening.
Review
Great location for exploring Chicago
Positives:
This historic hotel is in the heart of the city—very beautiful, with antique interiors and wonderful decor. My room was small and a bit dark but this reflects the the older standards and points to the luxury we are used to nowadays. I was quite content with the service; my room was clean and had everything I needed.
Negatives:
The moment I arrived at the registration desk, I told the staff member that I booked through Booking.com. They found my name and checked me in but charged me an amount over $200 higher than my booking app showed. On top of it, the hotel also charges a $25+tax/day destination fee that they claim you can use at the restaurant/spa/laundry services. I did not use the discount as I was already worried about all the unexplained charges, but a friend from the conference said the discount didn't work at the restaurant, and she got charged for her meal. These fees have been the subject of FTC lawsuits in the USA. Going back to being charged more than on booking.com–I had to go talk to the desk twice during my four-day stay and explain the situation, which was upsetting considering how much money I paid for my stay (over 1k for three nights). The staff was understanding and polite but did not seem qualified to know or be able to reverse the charge. I was lucky that at the checkout, I encountered a more experienced management person who corrected my bill, and I received a refund for all the unexplained charges. It's upsetting that customers have to be constantly vigilant about being taken advantage of by big companies.
Review
Beautiful Hotel but be careful...
Positives:
So many great things to say: the lobby is exquisite, the coffee shop is delish, and so much more!
Negatives:
The center elevator bank was very slow-moving, and sometimes it wouldn't stop on the Lobby or Street Levels after multiple times of going up and down.
Review
Stunning Stay at a Historic...
Positives:
Location, updated, bar
Review
A place to feel special...
Positives:
Great downtown location. Friendly staff. Was delivered a complimentary coffe machine to my room.
Negatives:
I did not like getting fined and having to pay a "destination fee". Undisclosed,at time of booking, non negotiable charges are unacceptable in my opinion. Was locked out of my room because the hotel refused to accept my virtual credit card that I booked the room with. It accepted that as final payment for the room but I needed to provide an actual credit card for "incedentals" before I could reenter my room .
Review
Nice place but had to...
Review
Exceptional
Review
Good
Positives:
Incredible location! This hotel is absolutely stunning for Christmas! We were shocked by how spacious our double bed room was. Couldn’t have asked for a better stay!
Review
Absolutely stunning during the holidays...
Negatives:
Checkin: extra’s and deposits
Noisy lobby
Review
Not Hilton worthy
Review
Exceptional
Positives:
Everything:) fantastic:)!
Negatives:
Nothing:)!
Review
Christmas Get Away
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