The Ritz-Carlton Chicago
160 East Pearson Street
Chicago, IL 60611, US
Chicago, IL 60611, US
Pet guests are welcome at The Ritz-Carlton Chicago. Pet fee is USD $250. The number of pets allowed is 2. Pet weight limit is 25 lbs. **In common areas, pets must be on leash or in carrier.
Reserve a room
About This Property
Located atop the famous Water Tower Place in Chicago’s Gold Coast district, this hotel offers artfully decorated guest rooms that feature city of lake views from large picture windows. The luxury shops and restaurants of the Magnificent Mile are just steps from this hotel. A flat-screen TV is included in every room at Ritz-Carlton, Chicago. Wifi in the room is provided for a fee of USD 14.95. Each room also includes a spacious marble bathroom with free deluxe toiletries. Guests can enjoy an aquatic workout in the temperature-controlled, four-lane lap pool or relax in the on-site spa. The hotel features 24-hour concierge services and 2 restaurants, cafe and bar on site: Torali Italian-Steak, Rooftop at Torali, The Cafe, Torali Bar. Guests can also use the modern fitness center or the 24-hour business center at the Chicago Ritz Carlton. This hotel is less than 1 mile from the Navy Pier entertainment area. The Chicago Museum of Contemporary Art is adjacent to the hotel.
Room Types
Lake view, Guest room, 1 King (refundable)
The room rates listed are for double occupancy per room unless otherwise stated and exclude tax recovery charges and service fees.
Check in / Check out
Check in time:
4:00PM
Check out time:
12:00PM
Features and Amenities
- 24-Hour Front Desk
- 24-hour Security
- Accessibility Meeting Spaces Available
- Accessible Bathtub Available
- Accessible Entrance To Swimming Pool
- Accessible Registration Desk Available
- Accessible Rooms Through Interior Corridor Available
- Accessible Rooms With 32-inch Wide Door Opening Available
- Accessible Route To Business Center
- Accessible Route To Fitness Center
- Accessible Route To Guest Rooms
- Accessible Route To Spa
- Accessible Route To The Registration Desk Available
- Accessible Shower Available
- Accessible Toilet
- Accessible Vanities Available
- Air Conditioning
- Air Conditioning In Public Area
- Alarm Clock
- Allergy-free Rooms Available
- Audible Alarm
- Balcony/terrace
- Bar
- CCTV Security In Common Areas
- Cashless Payment Available
- Cleaning Products Available
- Closed-caption TV
- Coffee Shop
- Coffee/tea Maker
- Complimentary Drinking Water
- Concierge Services
- Convenience Store
- Daily Disinfection
- Daily Housekeeping
- Deadbolt On Doors Available
- Desk/workspace Available
- Doorman
- Electronic Room Key
- Elevator
- English
- Express Check-In/Check-Out
- Exterior Corridor
- Facilities For Disabled Guests Available
- Family Rooms
- Fire Extinguishers
- First Aid Kit Available
- Fitness Center
- Flashing Door Knocker Available
- Guests Can Opt-out Of Daily Cleaning Service
- Hair Dryer
- Hand Sanitizer In Guest Accommodation And Key Areas
- Hearing Accessible Room And/or Kit Available
- Heating In Public Area
- Hygiene Certification
- Indoor Pool
- Internet Access (charges May Apply)
- Ironing Amenities
- Kitchenware
- Laundry Services
- Lowered Electrical Outlets Available
- Lowered View Port In Doors Available
- Luggage Storage & Lockers
- Main Entrance
- Massage Services
- Meeting/Banquet Facilities
- Mini Bar
- Mobility Accessibility Available
- Non-Smoking Rooms Available
- Non-slip Grab Bar Available
- Non-smoking Property
- On-site Accessible Restaurants/lounges
- On-site Parking
- Parking Available
- Parking Available (charges May Apply)
- Pets Allowed (charges May Apply)
- Restaurant(s)
- Room Service
- Room Service Available
- Room Windows That Open
- Safety Chain And/or Latch On Doors Available
- Safety Deposit Box
- Secondary Lock On Windows Available
- Self-closing Doors Available
- Self-operating Lift To Hotel Swimming Pools
- Separate Shower/bathtub
- Slippers
- Smoke Alarms
- Soundproof Rooms Available
- Spa Services
- Spa/sauna
- Spanish
- Staff Trained In Safety Protocol
- TTY/TDD Compatibility Available
- TV & Movies/Shows
- Taxi Service
- Telephone
- Toiletries Provided
- Tour Services
- Valet Parking (charges May Apply)
- View Port In Door Available
- Visual Alarms
- Wheelchair Accessible
- Wi-Fi Available In Public Areas (charges May Apply)
- Yoga Room
Recent Reviews
Positives:
Staff was great! Facilities were beautiful and well located.
Negatives:
Toilet seat was unstable! Needs to be looked at so another guest doesn’t tumble off!
Electrical outlet next to sink needs to be fixed - loose connection? I could not get my hair dryer to work in it.
Review
Thx! Enjoyed our stay!
Review
Exceptional
Positives:
Great Location, rooms were nice with comfortable bed. Nice rooftop patio.
Negatives:
The service was not great, concierge were unhelpful and bar/restaurant service was slow at times.
We also had an issue where someone went into our room (presumably a cleaner) as they took a few towels but didn’t clean our room and left the door ajar (deadbolt was open keeping the door from closing).
When we phoned about this they said an investigation would be done. The only thing they looked at was key usage and said the last to leave was ‘the guest’ which was simply not the case. They were rude and lacked empathy for the situation. Thankfully nothing was missing however very concerning their lack of care or urgency on this matter. We have stayed in many luxury hotels/accommodations where the service was matched or exceeded your expectations… I would have expected more from ‘The Ritz’ and would not recommend this hotel.
Review
Poor service at a premium...
Positives:
Great with clean and services
Negatives:
The room was not prepared as I made a reservation. I had to change 3 times for the room.
May be because some system is not good between Booking . Com and The hotel?
I made a reservation with lake view and bath tub but first room was non bath tub. 2nd room was non lake view. Finally hotel changed to lake view with bath tub but at the window there is additional curtain and I could not enjoy full view.
Review
Good but need to avoid...
Positives:
It was elegant great location awesome staff room and bed was comfortable
Negatives:
A bit pricey but I was completely satisfied
Review
It was wonderful the staff...
Positives:
It was very nice,hooked up with family from Florida. Location was Great. Walked a lot, our weather was perfect. Had a view with city and Navy Pier, that was nice, was able to watch the fireworks from our room.The shower was great. The bed super comfy.
Negatives:
Only thing I didn't like was when paying for our parking in the Water Tower Garage a joined to the Ritz we did not get a receipt so I don't know how much I was charged.
Review
Exceptional
Positives:
It was below my expectations. Not the Ritz I used to know.
Negatives:
First, when I arrived one hour after the arrival time informed to the Hotel, due to bad weather conditions, the Ritz had canceled my reservation … imagine I was arriving after a 12 hours trip with my daughter late night. They managed to resolved the issue as they were fully booked and put me in a room just in from of the elevator. And I only made one request at the time of booking: “far away from elevators”. I felt like they were doing a favor ! Not receiving the treatment for the amount paid.
Anyway, I have to say that the rest of the personal made our stay easy going: the servers and at the restaurant, the room service for the day of our race (the Chicago half marathon), at 4:50am and the cleaning ladies of the room, the nicest!
For a 5 star hotel and the brand “Ritz Carlton”
Certainly I expected something above average.
On their behalf, I requested an extension for our check-time and the lady at the front desk was kind to agree a couple of hours more so we can leave back home and a long flight without rush.
Review
Not the Ritz I used...
Review
Passable
Positives:
View of the lake
Negatives:
The reception did not properly explain the amenities of an upgraded suite. I asked her to explain what a roll in shower was. She explained it as sum sort of showering device you roll into the room. Staff should be able to explain all the amenities that are available. Maybe there was a language barrier.
Review
Mediocre at best. I will...
Review
Exceptional
Review
Superb
Review
Exceptional
Review
Superb
Review
Exceptional
Review
Exceptional
Note: It is the responsibility of the hotel chain and/or the individual property to ensure the accuracy of the photos displayed. TripsWithPets.com is not responsible for any inaccuracies in the photos.
Explore Chicago
#jointheroadtrip
WHY BOOK WITH US?
We Give Back! Your hotel booking directly supports pets in need through our PAWS animal welfare initiative.
Pet Perks! When you book with TripsWithPets, your furkid gets a complimentary perk. Because every pet deserves a treat!
We Care! Get personalized assistance finding a hotel that checks all the boxes -- from real people in the USA.
$