Extended Stay America Select Suites - Chicago - O'Hare

Negatives: Right out the gate, it was hard to hear that they didn't have complimentary breakfast. I thought that was listed in the amenities. While it was disappointing, the hotel also had no up and running vending machines--they were all broken. My wife and I had no intention of waiting until 11am to check-out; we wanted to check- out much earlier because we had a 12 hr drive ahead of us. First, the front desk workers are there from 10am-10pm. There are no overnight staff working the desk. They told us if we needed anything to call the after hours line. I called at least 3 times and never got an answer. There was no signage or procedure listed anywhere in our room or in the lobby for how to handle early check-out. So, we felt stuck. We wanted to leave around 7am, but since there was no way to get in contact with anyone, we thought we had to wait to speak to someone in person at 10am. Luckily, we had the idea to just go ahead and put our stuff in the car around 9am. As we got to the lobby, my wife noticed out of the corner of her eye a little pile of room cards that seemed to be started impromptu by other guests who had similar plans to check-out early. Of course as mentioned before there was no signage or anything indicating that was the procedure. Better communication, actually having amenities, and being more available are the things we hoped from this experience--btw this is the first hotel in our last 4 concert trips and one major vacation to different cities LA, ATL, Charlotte, Raleigh, and Bangkok that hasn't had a coffee machine.

Negatives: The heating/ac unit was a bit noisy even with Earplugs but as I stayed only a few nights it wasn't all that bad, just a bit uncomfortable as I am a light sleeper on most nights.