Extended Stay America Suites - Chicago - O'Hare - Allstate Arena

Negatives: Room smelled very strange, off putting. Staff was not approachable, and spouse had to have his id scanned to be allowed to enter the premises with me. Didn’t realize this location had concerns for being a by-the-hour facility or wouldn’t have booked. Really disappointing for near a big venue.

Negatives: The breakfast had a very limited selection.

Negatives: One of the front desk receptionists (Barbara?) was extremely rude to a few of her coworkers in front of me and another guest checking in. Otherwise really liked the hotel and all other staff was friendly.

Negatives: I left some clothes in the room. Nobody answered me, I wanted to get my clothes back but they don’t answer calls and emails

Negatives: I've had this reservation for a year, upon arrival I was told I had no reservation. When I showed the staff my confirmation/ pin number and the email from that day, with their approval of my time of arrival, they told me Booking.com was responsible for me not having a reservation there. Then the Manger found my room that was put in a gentleman's name that checked in right before us. The manager then told the other staff she didn't change the name. I will say the staff was polite. Then after putting our belongings in our room we hurry to get to our venue on time. However, when we returned to the room we found many disgusting things. First, when we first got there, I opened a bar of soap to wash my hands, then when my husband went to use the soap it was covered with hair ( looked like pubic hair ). I then looked at the sink where I sat the bar of soap and there was hair there. I then proceeded to take a shower until I noticed hair all over the tub, I cleaned it and showered. Now, I was ready for bed and when I pulled back the blankets there was little bugs that looked liked Nats and food crumbs. When I contacted the front desk , they told me I could come down for clean blankets. Unfortunately, for us we had to stay that night. Never again would I go there or recommend this place.

Negatives: Even though there is a sign to warn not to smoke in the room. I can still smell the smoke.