Hyatt Place Hoffman Estates

Negatives: I generally stay here as I expect good quality, however.... 1. Wifi was spotty. Video calls kept cutting out during important meetings. Hotel kept making me log back in. 2. I had to ask a few times for housekeeping to deliver extra towels. 3. TV is dated. Looks like a telly from around 2005. I had repeated connectivity issues and had to have maintenance sort me out. This hotel should spend a little extra to upgrade the TVs. 4. Wasn't as clean as other Hyatt Houses. 5. Sofa was worn and had a dent in the middle. 6. Bathroom is tiny and configured poorly. The door barely closes when on the toilet. Very dim bathroom lighting and fan didn't work well.

Negatives: Toilet and shower in separate small cubby hole with a door that opens inward. One has to slide between the toilet and the wall to close the door, and if you place a shower mat on the floor, it gets stuck in the door. Breakfast was typical cheap hotel faire--watery reconstituted eggs, reheated frozen sausage, toaster french toast, etc. Carpet at the baseboard was dirty at least 1-2 inches from the wall. To top everything off, this hotel was changing their credit card system and they were unable to accept the credit card I wished to use (better reward card) and I had to use one I didn't want to use. The person checking me out did not know what she was doing. Not what I would have expected for a Hyatt.

Negatives: Bigger space for Breakfast.

Negatives: Improve in breakfast, more toasters

Negatives: The price was a bit pricey but understandable.

Negatives: Pool was freezing cold and not enjoyable. Had to ask the front desk for several things throughout the visit (towels, pillows, blankets) for a family of 5. To the staff’s credit, they were friendly and quick to accommodate. Cleaners took our extra towels the second day we were there and didn’t replace them which was annoying. Hotel has a bug problem and a sign at the front desk acknowledged this. The bugs were harmless but still don’t want to sleep in a room with bugs crawling everywhere. It wasn’t clear if the hotel was actively treating the bugs as they seemed to keep showing up in the room after we killed as many as we could find. There was a leak under the sink that dripped water on the floor every time the sink was used. Not enough places to sit and eat breakfast. I guess the waffle maker broke because it was gone the third morning we were there which was a disappointment. The waffles were a hit with my kids.

Negatives: Not enough towels. Housekeeping is after three days.