DoubleTree by Hilton Hotel Chicago Wood Dale - Elk Grove

Negatives: The room I book advertised a porch/balcony, which the room *did* technically have, but it was facing the road and not the pool/courtyard area. Not really an issue but just wasn't ideal.

Negatives: The hotel was so cold, we could not let the kids get in the pool .Normally indoor pools rooms are warm . The pool and the room was freezing ! I had to switch rooms because the room I was in the heat was not working and to get hot water we had to run the shower for 15 to 20 mins . When I was switched to another room we had the same problem with the heat and water problem. Maintenance had to come back and forth to my room 3 times when I was switched to get the heat working. The water problem was never fixed . The FRONT desk is friendly but not to professional when it comes to the rules and procedure. At breakfast time I called the front desk and asked them is it possible to just keep the incidental fee for breakfast he told me yes . My husband went to get the food and they was giving him a hard time they had to call managers and supervisors and I told them I literally just talked to someone at the desk and they said I could so we get the food and at end end we were trying pay . The front desk told us to go ahead they would just charge the card(we did not sit down there and eat, we went back to the room) Kids was not ready to eat yet . We came back for the kids food and the kitchen manager came out just looking at us so I asked him is everything ok ? He said no u guys can’t keep coming back . I told him I paid and my kids need to eat . Basically told me he don’t care we could have 10 kids in the room….(MY KIDS ATE) . Also, when we switched rooms I left a expensive body wash in the room and did not notice it until the next morning when I went to shower so I asked the front desk if I could check(not there) . I said did anyone turn it in? No ! So that means to me one of your housekeepers steals!!!! I’m not hard to please at all and have been to other hotels and this was by FAR THE WORST EXPERIENCE EVER !!!!

Negatives: No booking shown in their system. Although it was confirmed by booking.com

Negatives: You can hear airplanes landing every couple of minutes, but if the windows are closed and the TV is running, you can sleep OK. Our reservation via Booking, did not show up at the property. We still got the same rate, but we needed to get in touch with Booking to not get hit with a cancellation fee. The staff was super helpful to work around the problem though, so in the end everything worked out.