Extended Stay America Select Suites - Chicago - Lisle

Negatives: Where to start !! We arrived and no one was at the desk, we waited ( it was about 8 or 8.30pm and we were tired from traveling. The young lady arrived and was very apologetic and I told her, it's ok. No worries. I asked her about coffee in the morning or a coffee cup in the room and she 'appologized' but declined on all, no coffee machine on ground or in any room. No breakfast at all! NO coffee machine in the Room at all ! We knew we had a dog free, were were traveling with dogs, normal its a 20 fee... well this was 25 dollars per dog. We had 2 dogs, it came to 27.50 each ... it got taxed !! Separately from the Total taxes after I paid it we got taxed again at the end. By mistake she overcharged us another third pet fee and after appologizing, she took the third charge off. It still came to over 180 dollars when I booked and paid online for 130 !! I could have went to a better hotel with Coffee for much cheaper ! The room was ok clean, I bring sanitizer and wipe everything down and the wipes were pretty dirty. There were only a couple big towels and a couple wash clothes and NO hand towel at all. The Fan over the stove was ON all the time, I could not turn it off at all. You could turn it high or low, but not OFF. It was very annoying all night long to listen to that fan noise. We had a room key . So at 6.40 am I got up and went one mile down the road to Dunkin Donuts to get coffee for us and I could not enter the room with my door key anymore ! I had to knock over and over on the door. My friend went out with the dogs to walk the dogs in the morning before we packed and. she also could not get in the door. The check out time was 11 am and the front desk was Shut down with a metal roller ( like a window treatment out of metal ) as soon as we checked in and when we left it was still all closed ! No staff at all there !!! None !!!

Negatives: Dirty

Negatives: The room was worn-looking; it needed a thorough cleaning and a coat of paint. There was no breakfast - as advertised on-line, that was quite disappointing. The TV remote worked randomly, so that was frustrating.

Negatives: There were spider webs all over the hotel room walls. There was a millipede on the floor right beside the bed when we entered..

Negatives: There was no coffee and/or tea (for guests) in the lobby area and or the assigned room I believe that this amenity allows guests a chance to take a deep breath and regroup to enjoy the visit.

Negatives: The property was not clean and had smells. Room was not clean and stains on carpet.

Negatives: I did not stay I asked for a cancellation. I booked the room after 10 PM when I showed up nobody was there. I rang someone off the phone and they said someone will be there in 45 minutes to get your room. Totally unacceptable I asked for a refund and to cancel the hotel.

Negatives: No breakfast or even coffee at the venue or inside the room, No utensils .. very minimal. Maintenance not available in evenings.

Negatives: Very minimalist, designed more for someone who wanted to stay longer than 1 or 2 nights and bring their own supplies. No shampoo, limited amenities, etc.

Negatives: No receptionist at desk Only had 2 wash clothes and 2 towels and Couldn't get extra towels Room was dirty Outlets didn't work

Negatives: Taking out trash to dumpster yourself