Best Western Heartland Inn
1416 Broadway Avenue East
Mattoon, IL 61938-4636, US
Mattoon, IL 61938-4636, US
Pet guests are welcome at Best Western Heartland Inn. Pet fee is $50/stay (1-4 nights) $75/stay (5+ nights) The number of pets allowed is 2. Pet weight limit is 75 lbs. No breed restrictions. *Both dogs and cats are welcome.
About This Property
Located just 1312 feet from the Amtrak Railway Station, Best Western Heartland Inn Inn provides warmly decorated rooms with free Wi-Fi and flat panel TV in central Mattoon. Also featured is an indoor pool. Rooms at this downtown Mattoon hotel are accessible by elevator and are all equipped with a work desk and hot drink facility. The private private bathroom comes with amenities and a hairdryer. This hotel features a well-equipped fitness center for guests that want to maintain their workout routine. The Best Western Heartland Inn serves a hot breakfast every day, which is also available on-the-go. There are a number of restaurants close to the hotel for dinner. The hotel’s 24-hour front desk offers luggage storage and dry cleaning services. Free newspapers are available in the hotel lobby. Best Western Heartland Inn is 3.1 miles from the Coles County Airport and offers free on-site parking.
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Check in / Check out
Check in time:
3:00PM
Check out time:
11:00AM
Features and Amenities
- 24-Hour Front Desk
- 24-hour Security
- Air Conditioning
- Air Conditioning In Public Area
- Balcony/terrace
- CCTV Security In Common Areas
- Cashless Payment Available
- Cleaning Products Available
- Contactless Check-in/out
- Daily Disinfection
- Daily Housekeeping
- Designated Smoking Area
- Electric Vehicle Charging Station
- Elevator
- English
- Express Check-In/Check-Out
- Facilities For Disabled Guests Available
- Family Rooms
- Fire Extinguishers
- First Aid Kit Available
- Fitness Center
- Free Breakfast
- Free Face Masks
- Free Parking
- Free Wi-Fi
- Guests Can Opt-out Of Daily Cleaning Service
- Hand Sanitizer In Guest Accommodation And Key Areas
- Heating In Public Area
- Hygiene Certification
- Kitchenware
- Laundry Services
- Luggage Storage & Lockers
- Meeting/Banquet Facilities
- Microwave
- Non-Smoking Rooms Available
- Non-smoking Property
- On-site Parking
- Pets Allowed (charges May Apply)
- Physical/social Distancing Guidelines
- Protective Screen Or Physical Barriers In Appropriate Areas
- Refrigerator
- Safety Chain And/or Latch On Doors Available
- Safety Deposit Box
- Smoke Alarms
- Staff Trained In Safety Protocol
- Sterilizing Equipment
- Toiletries Provided
- Vending Machine
- Wheelchair Accessible
Recent Reviews
Positives:
The staff were friendly and helpful. They were always willing to address our needs.
Negatives:
The bathroom door wouldn't close. Had to ask for a blow dryer for the bathroom. The lounge chair was not comfortable. Suggest a better chair that was comfortable.. Had to ask for more pillows so we could prop up in bed to get a comfortable sitting place. There were black beetles all over the room and in the bathroom and spiders in the corners building nests.
Review
It was fair, Could have...
Review
Pleasant
Positives:
good
Negatives:
cleanliness of room & bathroom
Review
Passable
Positives:
The breakfast was decent.
Negatives:
The door labeled exit would not open as should. We were told to exit thru the stairwell (meaning exit through two more doors). The stairwell was being renovated and there was drywall nearly blocking that exit. We could use this exit to enter, but the carpet was also loose resulting in a tripping hazard. Also, we reserved this property because of the pool. It was not open, yet was not transparent about that amenity on booking. The hot water in the breakfast room came out dingy brown, not clear. The juice was watered down. The extra lock on the door in our room was broken. There is dry cement in the hallway. Probably one of the worst locations we’ve reserved thru booking.
Review
We will not be back...
Review
Exceptional
Positives:
Price, breakfast was good.
Negatives:
They are trying, I needs some eyes to detail, paint, trim work, tiles in bathroom. Drain work the room’s smell like old water.
Review
We were there for work...
Positives:
Nothing
Negatives:
The room had a wet dog smell, the shower was difficult to get working, there was NO hot water, there was mold in the bathroom, and the room was damp.
Review
Very good
Positives:
Nothing
Negatives:
We booked a king bed with a sofabed room. The room did not have a sofabed. The hotel advertised it had a swimming pool. The pool had no water. The lobby smelled and the room was dirty.
Positives:
It was quiet and clean in a good location to get to things quickly.
Review
This guest did not leave comments about this hotel.
Negatives:
The hotel closed and we were not notified until 2 days before our stay
Review
Bad
Positives:
Everything was good
Negatives:
None
Positives:
Nothing
Negatives:
The whole place smelled like mold and mildew especially oue room, I puked because the milk was spoiled, room was dirty especially the bathroom, the shower didnt work, no real,buffet breakfast and what they do have is mostly old, and pool was closed due to plumblng issues.
Review
Bad
Positives:
Nothing, pool was shut down, building falling apart, staff not very pleasant
Negatives:
Everything. Very run down facility. Asked for bedding to be changed and wasn't done. Simply left new sheets on the bed.
Review
Very poor
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