Motel 6-Mount Vernon IL

Negatives: Room condition was poor

Negatives: Changed a double room to a single bed with no price difference as the person across the counter said it did by almost half the price.

Negatives: Reserved double room, received single. Mattress did all over the platform it was on top of, room in need of some repair

Negatives: No coffee shop n room

Negatives: The bed was very hard, it was like I was sleeping on the floor. I was very scared of the location of my room.

Negatives: Very poor lighting. The one over the bed was not working so all we had was a desk lamp which wasnt enough to read in bed.

Negatives: No where in bookings.com was a $50 refundable incidental fee mentioned that was to be collected at check in. I objected to this because we checked in at about 8 pm and planned on checking out by 7 am the next morning. There would be no incidentals - its not like they have room service or anything. The desk clerk pointed to a quarter size hole in the ceiling and informed me that a customer had done that and this is why the charge the fee to cover damages. I replied Then why have you not repaired the hole? I assume you kept that customers $50?! He had no answer. I better see a $50 credit on my account today or there will be issues. The building is falling apart. We had to take an upstairs room and the stairs to get there were rusting out - piles of rust and fallen metal from the stair casing lay underneath the stairs. The stairs themselves were mushy. The room itself was clean but the mattress was so old and uncomfortable sleep was almost impossible. Pillows were hard as rocks and springs in the mattress literally poked through every time you rolled over and stabbed you in the back. It is quite possibly the worst motel 6 weve ever experienced. We were only there to sleep for a few hours and that why we chose a cheaper motel but by the time the $50 incidentals charge was added we could have stayed at a Marriott!

Negatives: A $50 deposit, even though I paid for the room prior to arriving. Ridiculous and if I didnt have the cash on hands, I wouldve had to wait a few days to get it credited back to my card.

Negatives: The noisy neighbors and the loud vehicle they had along with the comings and goings of their stay along with banging on their door when coming and going. Worse than dogs barking.

Negatives: Honestly, I enjoyed everything!