Extended Stay America Suites - Chicago - Woodfield Mall

Negatives: Room was not very clean. No room service for 4 days. Asked for shampoo, they were out. Water was very hard smelling of chlorine.

Negatives: I didnt like anything about it,very disappointed

Negatives: Typically for ended stay hotels you get a full suite of kitchen acessories, including plates, bowls, forks, knives, spoons. We were provided none of that and had to ask the front counter for them. We didnt, but it was frustrating to know that they were not provided presumably due to theft. Just getting to this hotel was obscene, as there were only 2 ways to access it. Both roads were under construction and completely destroyed so only a dirt and gravel road provided the route. The way most people would be accessing it, would be from the nearby interstate highway, but if you do, you'll quickly find out that the way is blocked off with construction signs and if you proceed further down the gravel road, you'll notice that there is a huge trench, about 50 feet deep, 200 feet wide that prevents access to the hotel. So you have to go around. The room we were given was a corner room and it smelled like instead of using a vacuum, they just spread coconut lotion all over the floor instead. Curtains had difficulty staying closed. Lots of damage to random appliances, chairs, desks. One of our windows the lock was broken and could be opened by anybody. We still kept our valuables in the room, since being in a corner room with a full parking lot is a great deterrent for most criminals due to the amount of people going in and out at all times.

Negatives: Our room did not have a phone in it, we had a noisy neighbor and had to call front desk 3 times. Room not really clean, bathroom mirror had toothpaste on it, Tv had a big smear on it, and floors dirty. The bath light choose when it wanted to work. My daughters room was at end of hallway and people were knocking on her door for some reason.

Negatives: My room smelled like dirty dogs. I couldn't get extra towels from the front desk. Also, the inside is the building in the stairwells are extremely dirty. Trash everywhere throughout stairwells. I even have a picture of an open condom outside of the wrapper that was sitting in the hallway in front of someone's room door. Disgusting

Negatives: I hated everything too the checking in was horrible.

Negatives: No free drinking water available Vending machine broken most of the time Coffee only available morning time and too early

Negatives: No shampoo . Smell weed in the bathroom. Old bended mattresses.no coffee. Poor breakfast.no towels .

Negatives: The room I booked was for a king but instead I got a queen room. This is the second and last time that I would book a room at the Extended Stay. The rooms are filthy, and the room that I booked had stains in the carpet and the furniture had water damage to them. I would like to get a refund for the difference in the room, but it is probably unlikely. The Extended Stay should not be in business.

Negatives: Everything about the environment as indicated above. Not satisfied at all

Negatives: WC got bad, handle not flushing. Although I got a new room. Bedside light are bad not coming up

Negatives: They gave me a key to someone else room, didnt have my room ready when I came , and very dirty

Negatives: Stunk like animals

Negatives: Not clean smelled bad very outdated . Roaches so disappointed.