Extended Stay America Suites - Chicago - Westmont - Oak Brook

Negatives: I will never be back to this dump of a hotel. It's an embarrassment to the ESA establishment

Negatives: Wind whistled through windows a little bit. Shower area could have been in a little better shape. Was not dirty, but has seen better days.

Negatives: Poor room maintenance. Showing its age. No complaints about accommodations particularly. Dogs barking in adjacent rooms was very annoying. Would probably request a room again on the third floor, but as far away from rooms with dogs as possible.

Negatives: No coffee machine in room no normal hotel amenities - no cups to drink coffee , towels very thin

Negatives: Room- no grab bars in shower. A missing lightbulb required us to ask at the desk for a replacement. The back door of hotel seemed to have a problem with the door hinge. It did not close completely and did not latch, so this was a BIG security issue. When I was ready to checkout there was nobody at the desk, and nobody answered the phone number I was supposed to call. Front door does not have handicap accessible opening system.

Negatives: My carpet was extremely dirty, bathroom had bugs all around the room, and there was a foul smell in my room the elevator as well as the hallway.

Negatives: Staff was indifferent when we could find them.The guy wearing an ankle monitor wandering the halls talking to people freaked us out! Your breakfast consisted of 2 empty coffee carafes,a few crunchy granola bars, and instant oatmeal with lukewarm water.

Negatives: I was meet with Issues after Issue. Once I got to my room wo/ any Soap or Towels in the room, a Handicap assessable room w/o a shower chair, nor a working Telephone. In addition, a resident guess was fighting in the room, next door and police were called.

Negatives: When I checked in the service cart to help take my luggage to my room was broken and had a flat tire but the person at the front desk didn't tell me and watched me and other guests struggle to get the cart out of the two sets of doors that doesn't have a handicap assistance operating door, and push the cart outside to our vehicles to get our luggage to come back again to the hotel. No dishes in the kitchen to cook with, I had to get the dishes from the front desk. No dish towels to wash dishes with. Went down to get breakfast and everything was gone and no one was able to help from the front desk for about 15 to 20 minutes because no one was at the desk. I informed the front desk at 8:30am my toilet was overflowing in my bedroom and no one came to check it and I kept calling the front desk and no one answered. I waited for 5 and a half hour for someone to come fixed my toilet but no one did. I went back down to the hotel front desk and asked if someone was gonna come fix the toilet or could I get another room and I had to wait for another hour before I could get a room. It was after 3:30pm. But this bedroom was missing the mirror doors to the closet. This was the 3rd time I've stayed in a Extended Stay America and each time it gets worse, and worst!!! I will never book at another Extended Stay America location again!!! In my opinion, the entire Extended Stay America hotel chain needs to be remodeled!!! IT'S ONE OF THE WORST HOTEL EXPERIENCES I'VE EVER HAD!!!

Negatives: Other people smoke in their rooms so our room constantly smelled like smoke everyday even though this is a non-smoking hotel. Staff wouldnt do anything about it.

Negatives: Smell in hotel, no basic dishes, breakfast is a joke