Homewood Suites by Hilton Indianapolis Carmel

Negatives: The place was old and it is starting to show its age.

Negatives: The lotion dispenser in our room next to the sink had fallen off the wall while we were away. When we came back, it was laying on the vanity. It appeared to have previously fallen off and had been hot-glued to the wall as a "fix". I also noticed a little bit of mold on the bathroom ceiling by the door. Also, while we were away from our room, I had called the front desk and asked someone to bring clean towels and Kleenex to our room. We we were away at the moment, and I authorized them to just bring them and leave them for us. I was told that they would bring them up, but to my surprise when we got back, these had not been delivered. Someone at the front desk called our room phone and left us a voice mail that they tried to deliver the items to us, but no one was there and they had no authorization to enter our room (this was after I had specifically authorized them to enter the room and leave them, so not sure why they said they weren't). As far as everything else, it was a fairly good stay. The breakfast buffet was adequate with a small variety of foods. The only exception was that there was something floating (black particles) around inside the orange juice dispenser, not sure what it was--food? The pool and fitness center were also great.

Negatives: The temperature control in the room. No way to regulate it. It was motion sensored so during sleep and no movement in the room, the AC would never kick on. It got very stuffy. When we would return from being out all day the room was hot and stuffy, again because no motion in room. Crazy system, a guest should be able to regulate temperature for comfort.

Negatives: Outdated, stains on furniture and ceiling.

Negatives: The beds really need to be upgraded. They were not comfortable at all, and felt like we were all sleeping on rocks. We had a 7.5 hour drive (so this was disappointing for the price). Sadly, the couch was more comfortable The front desk lady who checked us in @950pm, was not helpful at all. (She was the one who had multi-colored hair & wore a face mask.) She did not confirm any details about our reservation. She just checked my ID & handed me our room key cards and said nothing. No information about how to find the room, where up park, or where an elevator was located, nothing. I had to ask all these things.

Negatives: The courtyard doors were locked at night so that amenity was of no use to us which was very disapppinting. It was one of the main reasons we chose this hotel. Daytime clerk(she was WONDERFUL) assured us we could use it. The night time clerk (she was not so wonderful) contradicted that.

Negatives: The bath tub was nasty

Negatives: It was so incredibly dated. Carpet frayed, no knobs on the drawers, tub didn't have a stopper. The room just did not feel clean because it was so dingy. It was the worst hotel room I have been in since college (many years ago).