Extended Stay America Suites - Indianapolis - West 86th St.

Negatives: NA

Negatives: Walked in and got hit with the smell of ramen, found food in cupboards and the bedside drawer. The computer chair was stained and had a literal ramen noodle stuck to it, there was still toothpaste on the bathroom counter, and the floors were sticky. It was clearly not cleaned before we got there and gross. The door also didn’t latch behind you unless you pulled the door hard. When leaving the desk person didn’t even come out of the back room to talk to me. Just said the gurls would deal with it in the morning. I left the keys and just walked out. We were going to the eras tour and decided to leave some stuff there and decided after the concert to just grab our stuff and leave cause it was so gross and uncomfortable.

Negatives: The bathroom sink had embedded stains, possibly due to age, but it looked dirty.

Negatives: Outdated

Negatives: They would not let me check in.

Negatives: Breakfast consists of Nutrigrain bars and muffins. That was literally it. The hallways had a terrible smell.

Negatives: The house keeper talked to my son rude .. air don’t work .. bed was hard as rock ..the fold out bed was dirty .. the front desk clerk sun morning was rude when I told what happened she acted more RUDE .. was like and what do u want me to do..I’m pissed off to the maximum…I couldn’t get late check out .. phone in room didn’t wok !!!!!!!!

Negatives: Other than location, everything was wrong. They pretty much have tenants that live there. The building is poorly maintained. I'm sure they try to clean, but the sticky floors, stained carpets, moldy smell, beat-up kitchenettes, and peeling floors in the bathroom were unacceptable. I brought a total of 5 families with me, each reserving a room with a pull out couch.. I am so embarrassed. Only two of the pull out couches worked. One didn't even have a mattress. They were unable to change my friends room (I reserved the room for them) The rest had mattresses with disgusting stains. The staff: We arrive late at 11:05pm. Apparently, the front desk staff left and left the front desk to a man who was clearly high. The smell of Marijuana was repulsive, especially with my young children. When checking in, he told me he doesn't know much because he is usually the laundry guy. Come to find out, most of the workers are somehow misplaced, and they all take turns at the desk? I have used booking.com many times and have left nothing but great reviews. This, on the other hand was unacceptable.