Sonesta Essential Des Moines
4755 Merle Hay Road
Des Moines, IA 50322, US
Des Moines, IA 50322, US
Sonesta Essential Des Moines welcomes four-legged guests at their pet-friendly accommodation. Pet fee is USD $10 per pet, per night. The number of pets allowed is 1. *No pet weight limit. Dogs and cats are welcome. Pets may be left unattended in room. Dog potty area on property.
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About This Property
The Sonesta Essential Des Moines hotel is located with easy access to Interstate 80 and Interstate 35. The hotel is just minutes from the Iowa Events Center, the Des Moines Art Center, the Iowa State Fair fairgrounds and the Science Center of Iowa museum. Drake University is five miles away. Nearby is the Merle Hay Mall, one of the largest shopping centers in the area and home to more than 100 shops and services. Enjoy outdoor recreation in the surrounding area, including golfing, tennis, boating and fishing. A variety of restaurants are nearby, several within walking distance from the hotel. This Des Moines, IA hotel offers many features and amenities, including free deluxe continental breakfast with waffles, free wireless high-speed Internet access, free local calls, access to copy and fax services. The hotel has a meeting room that can accommodate up to 150 people for events and functions. In addition to standard amenities, all guest rooms include microwaves, refrigerators, cable television and pay-per-view movies. Some rooms feature sofa sleepers, coffee makers, desks, irons and ironing boards. Suites with balconies and whirlpool bathtubs are available. Nonsmoking rooms are offered. This hotel is pet-friendly hotel (additional fees apply). Ample parking is available on the premises and can accommodate most trucks, RVs, buses and cars.
Room Types
Queen Room (non-refundable)
Suite, 1 Queen Bed, Accessible (non-refundable)
Accessible Queen (refundable)
Queen Room (refundable)
2 Queens (refundable)
King Room (refundable)
King Suite (non-refundable)
King Suite (refundable)
Suite 3 Queens Beds (refundable)
The room rates listed are for double occupancy per room unless otherwise stated and exclude tax recovery charges and service fees.
Check in / Check out
Check in time:
3:00PM
Check out time:
11:00AM
Features and Amenities
- 24-Hour Front Desk
- ATM Or Cash Withdraw On Site
- Air Conditioning In Public Area
- Allergy-free Rooms Available
- BBQ Facilities
- CCTV Security In Common Areas
- Cashless Payment Available
- Cleaning Products Available
- Contactless Check-in/out
- Convenience Store
- Daily Disinfection
- Daily Housekeeping
- Designated Smoking Area
- Elevator
- English
- Express Check-In/Check-Out
- Facilities For Disabled Guests Available
- Family Rooms
- Fire Extinguishers
- First Aid Kit Available
- Fitness Center
- Free Parking
- Free Wi-Fi
- Game Room
- Golf Course
- Guests Can Opt-out Of Daily Cleaning Service
- Hand Sanitizer In Guest Accommodation And Key Areas
- Heating In Public Area
- Hygiene Certification
- Individually-wrapped Food Options
- Invoices
- Kitchenware
- Laundry Services
- Meeting/Banquet Facilities
- Non-Smoking Rooms Available
- Non-smoking Property
- Pets Allowed (charges May Apply)
- Physical/social Distancing Guidelines
- Private Check-in/check-out
- Professional Cleaning Services
- Protective Screen Or Physical Barriers In Appropriate Areas
- Safety Chain And/or Latch On Doors Available
- Smoke Alarms
- Soundproof Rooms Available
- Spanish
- Staff Follow All Safety Protocols As Directed By Local Authorities
- Staff Trained In Safety Protocol
- Temperature Check For Guests And Staff
- Vending Machine
Recent Reviews
Review
Passable
Review
Exceptional
Review
Exceptional
Review
Exceptional
Review
Poor
Review
Very good
Positives:
Not much.
Negatives:
The refrigerator didn't work, the bathroom was so small we couldn't find the toilet paper. It was behind the door that we couldn't close. The pillows were bad and the bed was hard as a rock. The guy at the front desk that checked us in was impatient and seemed to not want to be there. He wasn't exactly rude but he was not cordial either.
Review
Poor
Review
Very good
Review
Very good
Positives:
It was super clean and smelled super fresh and floral. The front desk man was soft spoken and super helpful and gave us a parking spot within eyes view of our room so we could keep an eye on it
Negatives:
Nothing. Everything was practically perfect
Review
Comfortable and cozy
Positives:
Good
Negatives:
Good
Review
Exceptional
Positives:
Nothing.
Negatives:
It is absolutely disgusting. There are piles of beer cans all over the place. The "spa" room is packed with trash and broken equipment. It is clearly being utilized as an extended stay motel rather than a typical hotel as advertised. There were people loitering all over the balconies and parking lot. I felt very unsafe. There are broken down vehicles all over the lot. The ice machine was literally sitting in pieces in the hall. There was no coffee pot as advertised. The bathtub was filthy, the hair dryer was also dirty, and the handle was taped together and unusable. The sheets were stained.
Had we not arrived so late after driving all day, we would not have stayed.
Review
Bad
Positives:
Room was clean, as was the rest of the building. The bed was comfortable.
Negatives:
One thing that bothered us was that the shower tub was very slippery, and there were no supports to hold on to. Being an elderly couple (late 70s and early 80s), it was risking a fall to take a shower.
Review
For the most part, it...
Positives:
I don't think I've ever stayed in a hotel that had a room with 3 queen beds. It was nice that no one had to sleep on an uncomfortable sofa sleeper. The room was large and really clean. It also had a nice balcony, nice plus.
Review
Exceptional
Positives:
Easy check in, convenient location
Negatives:
The whole hotel needed maintenance. There were holes in the wall in our room. You could tell they randomly painted different spots with a new paint but because they didn't paint the whole wall it looked patchy. The vent in the bathroom didn't work.
Review
It's a place to sleep...
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