Embassy Suites by Hilton Cincinnati RiverCenter

Negatives: The cleanliness or lack thereof was criminal... at face value the hotel appears stunning. But when you start to really look it is not clean at all. Our room was filthy. Floors look like they haven't been swept, dust everywhere, our bathroom was terrible. Stains, hair everywhere, something in our shower that could've been food or leftover vomit or both... the faucet handles were rusted and dirty. The comforter in our room was torn and when asked for new bedding while we were at my daughter's competition, they came in and remade the bed with the same bedding. I had to have my husband call the hotel from 5 hrs away because I was being passed from person to person when I was just looking for our room to actually be cleaned OR given a different room. Couldn't get a different room because they were "all booked up," BUT there was a room 2 spaces over from us that sat empty all weekend. I know this because the way the hotel is set up they had the drapes open in the living room for all to see... honestly I can't believe this is a Hilton Affiliate. We haven't been able to get ahold of anyone in corporate to file a complaint and are now working with our bank to get a FULL refund. SAVE YOUR MONEY, PLEASE. The location is perfect, but that's literally the only plus to this place. This was our first and last stay with Embassy. I'm not one to complain or put companies on blast, but now that they're hanging up on us and ignoring concerns my patience is gone...

Negatives: Lobby was beautiful but freezing cold. Happy hour drinks were really good and bartender was great, but the "free snacks" were awful and the menu we paid off of was not great! Room was nice but bed and couch need improvement

Negatives: Room smelled damp and when we walked by a neighboring room that was being “renovated” we noticed significant mold on a wall.

Negatives: Cleanliness and upkeep of rooms, lack of hot water for a hotel that could not have been even half full