Extended Stay America Suites - Louisville - Alliant Avenue

Negatives: 2nd time staying at an ESA. First time was about 25 years ago. The first one was much cleaner and had dishes in your room that you could use. This one had nothing.

Negatives: Smelled like dog the whole building did. And I found a roach in my room

Negatives: The room was hard to cool, we are hot sleepers, the shower head was broke so it made a mess when you showered, we went through many towels because of it.

Negatives: it's run down, the breakfast was not breakfast and they don't leave the coffee out all day which they should. no coffee pot in the room, you have to ask for plates and silverware for the kitchenette.

Negatives: Needs to be updated and seemed like there were long term residents.

Negatives: The room wasn't fully cleaned, the shower was a mess, a long with the refrigerator.. You sit on the bed and sink to the floor, so imagine those 4 nights of rest, and the soar back when returning to a REAL bed.. That bed was literally the Worst bed I've ever Laid in my 40 years of living..

Negatives: Air conditioning didn’t work very good general manager was rude

Negatives: Nothing — everything was great!

Negatives: Dated and musty.

Negatives: Full of drugs and drug dealers even the manager was smoking marijuana with her

Negatives: We were forced to leave by the manager because I had forgotten to change my old credit card number that I had on file on here to my new number and when she ran it, it declined so she put us out at 10 o’clock at night. She has people staying there that owe thousands of dollars and she would not just change my credit card number or allow me to. She wouldn’t let me call you all to change it or anything. She put us out later that night she was seen by my husband. He has video walking around the building Marijuana with two of her employees. The hotel is full of drugs we witnessed drug deals going on across the hall from us. I reported it nothing was done. It seems to me someone needs to go in that hotel, and make a surprise visit after talking with the local police they told us we probably didn’t want to stay there anyway, because they already knew of the drug infestation going on over there and that they are watching it closely as much money as I paid I do believe we should have been treated better. All it was was a simple mistake of not changing a credit card number. She has an employee living there that owes $3000. There’s a couple that asked me to borrow $5700 to pay their bill because they’re behind, but I owed one night had the money, it was the same night. The money was due and she would not take my new number.