Hilton Garden Inn Portland Downtown Waterfront
65 Commerical Street
Portland, ME 04101, US
Portland, ME 04101, US
Hilton Garden Inn Portland Downtown Waterfront welcomes pets at their pet-friendly accommodation. Pet fee is $75/stay (1-4 nights) $125/stay (5+ nights). The number of pets allowed is 2. Pet weight limit is 75 lbs. No breed restrictions. *Both dogs and cats are welcome.
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About This Property
Offering views of Casco Bay and Portland, Maine's working waterfront, this hotel is just steps from attractions and activities, and features free WiFi. All guest rooms feature refrigerators, microwaves and a flat-screen cable TV. A fitness center, indoor pool and 24-hour business center are offered at this hotel. Guests can start the day with a breakfast buffet in the on-site Great American Grill. In the evening, the Lobby Bar serves dinner and room service is available. Portland Observatory and Victorian Mansion are 0.7 mi from the property, while Portland Harbor Museum is 3.5 mi away.
Room Types
2 Queen Beds (refundable)
![2 Queen Beds](https://q-xx.bstatic.com/xdata/images/hotel/max500/473594017.jpg?k=b659b53c9e43d236f6eb84fc2c92b10798b210848b7d1a53f31681f01cf24dd0&o=)
The room rates listed are for double occupancy per room unless otherwise stated and exclude tax recovery charges and service fees.
Check in / Check out
Check in time:
4:00PM
Check out time:
12:00PM
Features and Amenities
- 24-Hour Front Desk
- 24-hour Security
- ATM Or Cash Withdraw On Site
- Air Conditioning In Public Area
- Alcoholic Beverages Available
- Allergy-free Rooms Available
- Alternative Meal Arrangement
- Bar
- Cashless Payment Available
- Cleaning Products Available
- Contactless Check-in/out
- Convenience Store
- Daily Disinfection
- Daily Housekeeping
- Designated Smoking Area
- Electric Vehicle Charging Station
- Elevator
- English
- Express Check-In/Check-Out
- Facilities For Disabled Guests Available
- Family Rooms
- Fire Extinguishers
- Fireplace
- First Aid Kit Available
- Fitness Center
- Food Delivery
- Free Face Masks
- Free Wi-Fi
- Game Room
- Golf Course
- Guests Can Opt-out Of Daily Cleaning Service
- Hand Sanitizer In Guest Accommodation And Key Areas
- Heating In Public Area
- Hot Tub/Whirlpool
- Hygiene Certification
- Individually-wrapped Food Options
- Indoor Pool
- Invoices
- Kid-friendly Dinning
- Kitchenware
- Laundry Services
- Meeting/Banquet Facilities
- Non-Smoking Rooms Available
- Non-smoking Property
- Off-Site Parking
- Parking Available
- Parking Available (charges May Apply)
- Pets Allowed (charges May Apply)
- Physical/social Distancing Guidelines
- Private Check-in/check-out
- Professional Cleaning Services
- Pub Crawls
- Restaurant(s)
- Safety Chain And/or Latch On Doors Available
- Safety Deposit Box
- Shared Stationery Such As Printed Menus, Magazines, Pens, And Paper Removed
- Smoke Alarms
- Spa Services
- Spanish
- Staff Trained In Safety Protocol
- Taxi Service
- Ticket Services
- Tour Services
- Valet Parking (charges May Apply)
- Vending Machine
- Wheelchair Accessible
Recent Reviews
Review
Exceptional
Review
Superb
Positives:
It was a nice hotel, location was excellent
Negatives:
The bathroom needed updates, the shower curtain looked like it’s hanging by it’s last thread, the shower head was off when we got there so we had to screw it back in place, and the water pressure in the shower was weak..
Review
Good
Positives:
Very good
Review
Very good
Positives:
Location, size of rooms,
Review
Superb
Review
Very good
Review
Exceptional
Positives:
Room should have been out of order. From arrival at room #205, I had the ‘pleasure’ of 2 maintenance workers disassemble the wardrobe doors and deploy heating equipment to defrost the fridge to render it in working order, all on my precious private time. Asked for a room change, none was available!, So for in excess of US$300, I was entreated to an afternoon/evening of maintenance workers plying their trade. The housekeeping dept apparently lacked for an iron to press linens not to mention any interest in making a bed correctly. The responsibility for all shortfalls lie squarely on the shoulders of the GM Mr. Matthew McCagg who is ultimately responsible for his departments and department heads. Both housekeeping and maintenance were abysmal.
Kudos however to Maggie Poisson whose valiant efforts at damage control did not go unnoticed. Maggie, in her position as Guest Services Manager reached out to a neighboring property in an effort to solve the problem. By then, my exhaustion had overwhelmed me. Gone was the notion of a swim followed by a jacuzzi dip. Apparently the hot tub/jacuzzi advertised is just a warm tub without jets! I finally capitulated. I cancelled my plans to dine with friends at Fore Street restaurant, grabbed a salad and quesadilla at the hotel (compliments of Maggie) and returned to my almost 2 star abode.
Negatives:
See above!
Review
Horrendous. See above.
Positives:
Comfy bed, clean room and great location, amazing views
Negatives:
$30 a night parking was not fun
Review
Very good
Review
Very good
Review
Superb
Positives:
The location was excellent. We have never stayed in a hotel where the entire staff was friendly and helpful. They all seemed happy to serve the customers.
Negatives:
The breakfast food was okay but convenient.
Review
Very good
Positives:
Location in the Old Port is fantastic
Review
Exceptional
Review
Exceptional
Positives:
The closeness to the waterfront, accessibility
Negatives:
Parking garage obstructed some of the view but not a huge deal
Review
Great location, staff was great,...
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