Extended Stay America Suites - Washington D.C. - Rockville

Negatives: Old and dirty

Negatives: old and unkept. couldn’t even find anyone to check out. Breakfast was a joke. Beds were like prison cots. smelled like curry.

Negatives: The facilities, fridge, and microwave need replacement. They look too old

Negatives: Everything was dirty from the bathroom to the sheets. I had to ask for clean linen to male up beds. Not only was it dirty but the place smelled like urine!

Negatives: One of the hotel staffs was asking me about my relationship with one of my family members. And also accused me that I was not paying for my pet fees even I paid for all family members and also for my pet. No apologies, rude, disrespectful toward women, questioning like a police officer or a judge, judgmental. Another hotel staff opened my room door with his own card without knocking the door.

Negatives: Platform bed was extremely uncomfortable. The room needed an update as has not been done in 20 years. The closet had no door. I did not feel comfortable in the area.

Negatives: The hotel was not dirty. But it was also not clean. Imagine if you dropped in unexpectedly on a friend who had 3 young kids. That would describe the cleanliness. The room was not dirty, but there was some staining in the hallway carpet. The kitchen drawers and counter was dusty. Just several little things that said they try to keep it clean, while devoting as little time as they have to spend on cleaning. As an Extended Stay, many of the other guests are long term occupants. On more than one occasion, I saw a school bus picking up kids for the school day from the hotel. I have no problem with this. Everyone needs shelter. But many of the long term occupants kept propping rocks in outside doors so that they could come and go without needing to swipe in each time, and didn't have to go to the front desk. I have done the same thing at home. And I understand this may be their home, but for us it was a hotel where we wanted that security of knowing the outside doors were not open all day and night. Hotel advertised breakfast. When we checked in, I was told it was a Grab and Go breakfast. Grab and Go means coffee, 3 packets of instant oatmeal, and a few granola bars. When they ran out, they told us that was all they had of those items. Lastly, out room was next to the garbage room. When the garbage room was left open, we could smell it.

Negatives: Breakfast sucks, don't even know why they advertised it.. Staff were never available when u go to the front desk. The keys never work. The hallway carpet was very dirty, on all 3 floors. The bathroom was nasty, practically peeling away. There was mold in the ceiling of the bathroom. The microwave did not work smelled like burn wires when turned on. My parents had to change room, because the room had a mouse. The hotel seems to be hosting homeless/illegal migrants, hence the quality inside the hotel. The beds had fleas as the rooms were most likely occupied with previous guest that had dogs and they never properly cleaned/sanitized or changed the bed linens. Even though staff was never available when you need them at the front desk, they came knocking at the door at 10:50am to remind us that check out was 11am. It was not worth the money we spent. I would NEVER recommend this hotel at this location to anyone.

Negatives: Mold in bathroom, cockroaches in kitchen, carpet badly stained

Negatives: The room was dingy and worn. The beds were really hard. There were black bugs under the bed and in the bathroom.