Residence Inn by Marriott Boston Andover

Negatives: They alow dogs and need better breakfast

Negatives: The only quibble was that there was not a full sheet set provided for the pullout couch and we had to order those up, but no biggie.

Negatives: Noisy people above us

Negatives: Beding for sofa bed is not clean.

Negatives: No complaints

Negatives: pool was green water trash everywhere not maintained

Negatives: The room was not great. It was next to the engine room. Old and very simple furniture. While the bathroom and kitchen were clean, the carpet in the living room and bedroom was not well vacuumed as you could see dog's hairs. Also on the sofa in the living room. We had to ask twice to get the body wash and shampoo refilled. But then they forgot about the tissues. Wifi was down for two days (out of the 4 days stay). Breakfast was not great. Very limited choice. Bananas and apples were the only options for fresh fruit. The scrambled eggs were overcooked. Orange juice from a machine, not fresh. No fresh yogurt. The cleanliness of the breakfast room is mediocre. Therefore, we decided to have breakfast somewhere else (despite breakfast being included). There are some delicious acai bowls nearby.

Negatives: Some of the offerings were substandard....the eggs were fake eggs, the hard-boiled eggs tasted like rubber. The toaster absolutely did not work..put an english muffin thru 2 times and absolutely no toasting whatsoever. The waffle maker was good-waffles tasted good. No fruit (bananas would be nice). So stick with cereal and yogurt and the waffles. OJ was good. The sofa and chair had STAINS. I didn't want to sit on them. The roll-out sofa mattress had a HUGE BLOOD STAIN (like someone had their period on it) that had been bleached. I took a picture and will be talking to Marriott about a refund. The fact that someone put a mattress cover that grossly stained, back on the mattress is inexcusable. Apparently there are no standards for this Marriott hotel. I called to get it changed. Hotel clerk was flustered about what to do about it but finally realized that there was a non-usable room and she switched our mattress with that room. The replacement mattress was also stained but not gross like the first one. I asked for more sheets to put on top before I would sleep on it. NO INTERNET. They claimed it had been down all week. We did fine without it, but for some it would have been a deal-breaker. THEY SHOULD HAVE BEEN VERY UPFRONT ABOUT THAT....poor customer service that they did not want to divulge that. IT HAD BEEN DOWN FOR A WEEK. It's not as if it had just gone down. We were there for a funeral and needed to print out a eulogy. Tried to print it from the lobby but printer was OUT OF INK. Asked the clerk if she could print it from back room. She was not very friendly about our request, but she did it. Because of the failure to tell us about NO INTERNET, and the fact that their staff puts blood stained bedding back on the beds tells me I cannot trust Marriott to uphold minimum cleanliness standards. MARRIOTT owns that brand...so it is a MARRIOTT FAIL. Also, air conditioner was not quiet. It should not make rattling noise when used.

Negatives: We have a service dog my family member is a disabled Veteran. Disappointed we were harassed about the nature of hos disability. We had identity theft Problem with my card. Staff called us at 1 30 am. With infants in the house this is very rude and high