Freepoint Hotel Cambridge Tapestry Collection by Hilton

Negatives: There is a mandatory destination fee charge of $25, although it can be credited toward breakfast or other services.

Negatives: Not much, a little further from areavwhere we thought we were located.

Negatives: The staff were not friendly and welcoming. The company’s website mentions a shuttle and when we inquired about it, we were told this was no longer available. Please remove it from your website! Also, the bathtub had rust and chips. Quite unsightly to look at. The decor in the room is quirky and unattractive. The “free” breakfast was not palatable.

Negatives: The lotion bottle was empty.

Negatives: Location and resort fees F&B credits having to be used within specific daily windows with no ability to use on carryover basis for entire stay.

Negatives: The front line staff were lacking in problem solving skills. Our very first encounter with reception was a stressful, unpleasant one, being told that we did not have a reservation, and that the hotel was fully booked. The receptionist was rude and even told us twice that it was not his problem if he could not find our booking, blaming booking.com for the glitch. He completely ignored me when I informed that I had already had 2 direct exchanges with the hotel, with one of those times being just several hours prior to our arrival, over the phone to give a credit card to secure the reservation. It was only when the manager (that had secured the booking over the phone with me) came to the rescue that the problem was solved. He was kind enough to waive the parking fees and offered his apologies. The young receptionist, however remained sullen and did not utter another word. After the trip, I made a call to the hotel to ask about a discrepancy between the bill and the credit card charge and was given a incomprehensible explanation, and was told to hang up as she could not help me any longer. A later email resolved the problem simply and clearly. The front desk employees only seem to be able to give service when there are no problems. We also had to call the reception twice during the first night, once at 11:30 and another time at 1am because of the extremely noisy neighbours who kept us up despite wearing earplugs. At almost 500$ CAD a night, it is extremely frustrating to have only 2h of sleep. Other disappointments included: bath not draining, and not fixed for the 2nd night, despite us reporting it; no housekeeping done after first night’s stay (again, at just under 500$, very disappointing). Other disappointments included no shuttle service l, as advertised on the website, no milk for the coffee, and the lids for the take-away coffee cups were too small to fit.

Negatives: It was dirty and in friendly