The Royal Sonesta Boston

Negatives: The toilet didn't work. I wasn't in my room to discover this until late at night and didn't feel comfortable with them sending a maintenance guy into my room at midnight as they offered. Tried a plunger but no luck, it clearly was not functioning when the housekeeping service cleaned the room, so they shouldn't have booked me to stay there. Upon departure, I mentioned the issue and the desk clerk just shrugged. I wouldn't be surprised if they booked the room out again the following night. In my experience staying here a few times, there's a big difference between the room quality in the two wings of the hotel. This room was a queen city explorer room. The king rooms I've stayed in have typically been pretty nice.

Negatives: My $500+ king executive suite was very dusty and had some questionable stains on the couch. The pool- our main reason for staying- shut down just before 7 because someone allegedly dropped glass. Only one elevator worked so there was always a line, no stairs from room to lobby. To access the pool, you have to wait for the elevator and then walk through the entire lobby, which is just really awkward.

Negatives: Was too expensive. There were a few parties and a wedding the nights we were there. We couldn't hear the parties but the drunk guests made a lot of noise returning to their rooms. One of the elevators was not working so long wait to get in/out

Negatives: Bathrooms were perfectly Ok , just a little dated maybe? The cafe was great for morning and early afternoon coffee/snalcks.. It would have been nice if itopened late.. a few times I wanted a coffee snack (by 4ish) and it was closed.

Negatives: They didn’t have a room available for us to check into at 6pm until, it was cleaned 2 hours later Slightly dated with tiles missing in shower and cracked not a 4star room Carpet needed replacing

Negatives: There were some other guests who were extremely loud late at night, which was annoying but the noise only lasted a short time.

Negatives: Nothing

Negatives: the price was a little high.

Negatives: Had a few issues- room I booked wasn’t available- was given a lesser value room- and it was not special- heard music or something playing all night and the next morning . Finally got the correct room day 2 but the heat/air had tapping noice all night long- notified staff said they would send someone to look at it- ever happened. Day 3 let them know again- nothing done. Then key cards had to be brought back 4 different times because they wouldn’t work for room or parking garage- for the price I paid it wasn’t worth it in my opinion. Doors slammed all day Saturday from cleaning staff- when taking a nap- had doors slam at least 8 times in an hour