Fairfield Inn & Suites by Marriott Boston Logan Airport/Chelsea

Negatives: Having to pay for park parking

Negatives: There should be a visible sign on the entrance door mark LOBBY need fermer pillows complementary water and camera in the parking lot

Negatives: We found puke in are bed from a previous guest.

Negatives: Women who check me in

Negatives: There was a weird mix up with my reservation when I came to check in . Somehow the front desk lady was saying my card on file was showing as declined when my trip was prepaid . Eventually it was revealed that there was something going on with Marriott’s computer or payment systems I had purchased with Booking.com and somehow the payment hadn’t been indicated as received by the Marriott . However I felt that the attendant was very dismissive once she saw that the payment had been declined but also being shown proof from my confirmation emails that it was paid in full. She basically was like step aside so I can deal with the next customer. She was also rude to the booking.com agent who had called on my behalf to rectify the issue , she was arguing with her and cutting her off .The general manager who took over and handled the situation was much more apologetic and tried to make me feel comfortable seeing it was the Marriott’s and not my fault . However she made me feel like I was trying to get in without paying , not even offering to trouble shoot the problem . I thought that was poor customer service on her part ! Also our fridge wasn’t working we didn’t bother complain but noticed that our beverage were still warm after putting them in there the night before .

Negatives: Bed bug bites appeared a day after my stay.

Negatives: Staff was less than helpful. No house keeping. Beds smaller than stated, full instead of queen. Train blew its horn all night long and the sound was too much to sleep through. No quality amenities nearby. Filthy rugs. Cracked ceiling. Not a nice place.