Extended Stay America Suites - Boston - Woburn

Negatives: Rug had really bad stains but was clean

Negatives: The window was broke. And there was glass on the pull out couch bed and there were lamps just about hanging from the wall not a safe place. There was garbage that stunk up the hallways had to cover our noses the walls had holes in them in the room all together I am glad I only stayed one night for the price I paid and the condition the room was in

Negatives: Says there is breakfast but its dry muffins and granola bars

Negatives: We booked a king but they dont have kings in the hotel. breakfast is two different kinds of muffins granola bars. There is no ice machine or vending in the building. The pillows are terrible and the pull out mattress was horrendous to sleep on. They wont give you extra pillows or blankets for the bed only if you need them for the side bed. There is nothing in the hotel as for dishes no coffee maker, if you need anything it is an extra few

Negatives: Visible, unpainted patches in walls and ceiling. Missing drawers in bathroom counter. Drawer stuck in tv stand.

Negatives: Smelly room pungent smell

Negatives: You have quest in main staircase talking on phone, people that don't control of their dogs

Negatives: Front desk tried going into my room before check out time

Negatives: The room card deactivated alot

Negatives: There were several issues with our reservation and subsequent charges that need to be addressed. Firstly, upon arrival, we were informed that our rooms had not been reserved as originally planned. Our reservation was for two rooms, each priced at US$450.68, amounting to a total of US$901.36. However, due to an error on the hotel's part, our reservation for the two rooms could not be accommodated. We promptly notified the staff about the mistake and requested the use of the two rooms we had originally booked. Despite the hotel's error, we were informed that the necessary adjustments could not be made, leaving us with no other option but to temporarily cancel the reservation through booking.com. We then took it upon ourselves to reserve and utilize two rooms elsewhere, without requiring or receiving any additional services from your hotel. To our dismay, when we received the final billing statement, we were charged as follows: Room 1: US$450.68 Cancelation fee: US$140.17 Room 2: US$502.63 Room 2 additional fee: US$156.37 The total amount of US$1,249.85 was US$348.49 higher than the original agreed-upon price. This overcharge is completely unjustified, and we find it unacceptable that the hotel is unwilling to address our refund request. We strongly urge this hotel to reconsider your stance on this matter and promptly process the refund of the excessive charges. The entire experience has been extremely disappointing, and we are left with no choice but to express our disappointment publicly. As valued customers, we expected better service and accountability from this esteemed hotel. Unfortunately, the lack of cooperation has led us to the conclusion that we will never again choose to stay at this establishment. We hereby request a swift resolution to this issue, including a full refund of the overcharged amount.