Hampton Inn By Hilton & Suites - Allen Park

Negatives: Nothing comes to mind.

Negatives: 3 ceiling lights and one of the power shades did not work.

Negatives: Phone didn't work; TV remote fell apart had to work tv. Barn door for bathroom impossible to move to close for privacy in bathroom. Bathroom faucets on opposite side of the shower stall from the shower head. Bathroom fan did not work. Low water pressure. Overall lighting in the room is awful and dim.

Negatives: The refrigerator was hard to get into. The cabinet and door was awkward. It needed to be reversed. Also there was no cabinet to store clothes. It was dark and not enough outlets for a CPAP machine.

Negatives: The fire alarm went off twice in the middle of the night. The second time we went to the car to get away from the noise and lights flashing. The property claimed it was from steam coming from showers. It was 3 and 3:30 am. Not that many people would set off alarms from shower steam. In the morning the staff was rude telling us that because we booked through a third party they could do nothing for us but reimbursed every other guest that was a Hilton rewards member. And that they encouraged us to become members because then they could reimburse us like their other guests. Even telling us how they helped other guests due to the situation but talking down to us because we used booking.com We were treated like second class citizens despite experiencing the same situation as others. We also have a child in our room who was traumatized by being afraid to go to sleep again in case an alarm went off again. I am extremely unimpressed. Hampton is supposed to have a good reputation. I’ve grown up going to them traveling all the time. It was a brand and chain my mother trusted. I will never be going back to this chain again. They have showed they do not care unless you are a rewards member. Disgusting.

Negatives: The fire alarm going off in the middle of the night.

Negatives: TV didn't work in one of the rooms. After asking front desk to come and fix they said maintenance was between two locations and wasn't able to come and fix it. Once they did come they said I needed a new usb cable but their wasn't one on the premises so went without a TV for my entire stay. Also didn't like that the hotel didn't have room service. Asked for a blanket to be sent up but needed to take it up myself. For $200 a night I expected much more.

Negatives: The person upstairs would walk around and I could hear every step

Negatives: Pool was disgusting couldn’t see the bottom of it water had lots of stuff floating in it looked like that both days while people were using it.