Extended Stay America Suites - Detroit - Canton

Negatives: Free wi-fi was pretty poor, so really didn't support streaming or working remotely from the hotel. The other thing is I wished the cookware was already in the room when you arrived so you didn't have to go to the front desk and bring it all back. Also would be nice if they provided sponges to wash the dishes with.

Negatives: Signage to actually find the hotel from the street... need sign on the street as the physical location is back from and not visible from the street!

Negatives: NA

Negatives: Staff ranged from indifferent to rude when we brought a problem with our bed. The legs on the bed were so loose, it rocked back and forth all night. We were offered no solution to the issue. There wasn’t even a plastic glass in the bathroom to brush our teeth. We had to go to the desk to get one. Policy of the facility is that “it is not safe for staff to come out from the desk.” Not a statement which instilled a sense of safety in the guests.

Negatives: Dirty. Needs attention. "Breakfast" is not true. A few ultra cheap sugary "bars" and coffee. This should not be marketed as breakfast .

Negatives: The TV didn't work and the bathroom shower would clog up.

Negatives: I asked for the two rooms to be next to each other if not on the same floor and that was not available to us. We were told the hotel was sold out, yet the parking lot was had full at that. Your website indicated that you served breakfast, there was no breakfast, there was a muffin or a granola bar and coffee. The beds were as hard as a rock. When I called the front desk no one ver answered. None of the kitchens were stocked with appliances, utensils or plates. The shower looked like the dirt had been stuck there for years. The ceiling was leaking some sort of liquid. The overall smell of the hotel was unbearable. We had two tables on our room that we couldn’t use because they wobbled so much we thought they were going to break. There was garbage laying all over the hallway floors. You had no ice machine and the vending machines you boast with a wide variety was one machine with barely anything in it. Unfortunately, due to our arrival time, we couldn’t find another hotel in the area or we would have.

Negatives: The hotel was stinky and dirty. Rooms smelled like mold, my daughter was stuffed within 10 minutes of being there.

Negatives: I had spilled some water on the floor and when I went to wipe it up the floor was dirty and my husband walked around in his white socks and you could clearly see the floor was dirty. Clearly you cleaning staf isn't cleaning the floors properly.