Hampton Inn & Suites Petoskey

Negatives: A hotel breakfast attendant that addressed my son very rudely rather than speak to me, the adult thats right there. You dont rudely address kids without their parents knowledge. It was over toppings in the waffle machine, no sign was posted.

Negatives: They told us we would have a bay view and our window overlooked a roof top with the bay way off in the distance

Negatives: The manager Karrie was very rude

Negatives: Very cold air blowing in hall by elevator. Parking due to construction

Negatives: A lot of construction going on. No cups in bathroom.

Negatives: The deception around the fact that the hotel was under full construction. The entire staff, especially the manager, like to lie and renege on their promises. They mentioned that I need to initiate the refund with Booking.com to release it, and then when booking.com called them they didnt want to offer what they promised, which was a full refund. My family had a horrendous and horrible experience at Hampton Inn in Petoskey, MI. We booked there for a 2 night weekend stay for a soccer tournament my son was having there. We booked through booking.com. Upon our arrival at 11pm, we walked into a hotel that was 100% under construction. The whole hotel reeked of paint fumes and dust everywhere and full construction equipment everywhere. I immediately mentioned to the front desk staff that this was unacceptable. They agreed and offered us a full refund. Because it was 11pm, and my kids were asleep, and we didnt have another reservation, we agreed that wed check out in the morning and still get a full refund. In the morning upon checkout, after we were awoken at 7am due to heavy banging and construction related noises and dust, the front desk staff including the supervisor again assured me a full refund. They mentioned that Id need to initiate it with Booking.com to call the hotel and release the funds. Fast forward 10+ days. I still do not have a refund after communicating to both the hotel and booking.com. Booking.com informed me that the hotel just recently authorized 1 day of refund. Again, I was informed by managers, supervisors, and front desk staff that it would be a full two day refund, multiple times. They are not holding true to their promise. On top of that, when I said I would hammer them with reviews of this topic of being dishonest and not holding true to their word, they hung out on me multiple times. They they claimed I was doing things to their staff multiple times during the short 7 hour stay.

Negatives: Property is under renovation complete mess.

Negatives: nothing

Negatives: I thought it was rather noisy. People in the hallway shouldnt have been so obvious. Also, using a barn door as the bathroom door is ridiculous. Extremely tacky, bad design. Certainly no privacy, as it doesnt even close anywhere near tight. Ugh.