Hampton Inn By Hilton & Suites Detroit/Sterling Heights Mi

Negatives: Noise from others … but again it is a hotel

Negatives: The auto fan was nousy and didn’t let us sleep comfortably

Negatives: The fire alarm in the next room was going off for hours and no one on staff knew how to take out batteries

Negatives: Check-in was the biggest mess I’ve ever seen. We showed up just a little early at 2:40. If the room wasn’t ready that was understandable since check in said 3 pm but we were given a room that was dirty, trash and food in the table plus beds were not made. We go back to the desk to let them know and they had no idea what rooms were ready and what rooms weren’t. We wait a little longer and house keeping comes down. They said they had our room cleaned so we went back up and it was still dirty. We had to go since we were there for a concert so we said we would come back and by then the room should be clean. We get back around 11 pm and go up to our room and it was STILL dirty, the same way it looked when we got there 8 HOURS prior. I’m not sure where the miscommunication happened but it was a bit ridiculous in my opinion. Both people at the desk that we tried to work with really seemed like they had no idea what was happening. I also payed for my room online and was double charged when i got there. It was very chaotic just all around and honestly exhausting. I’ve never had an experience like this and i stay in hotels quite frequently.

Negatives: Nothing

Negatives: Noise disruption coming from guest upstairs went on for 2nights in a row. We complained relentlessly about the noise but nothing done about it. We were extremely disappointed by the lack of customer service. Trip was sleepless vacation.

Negatives: The location was just showing age Little faulty things in the room told the staff in the morning. Was kept awake laying the night due to lot of people making a lot of noise running up and down the halls called the front desk took a while for it to finally quiet down. Was waking very early by noisy people before 6:00 in the morning. Told front desk when I checked out.

Negatives: Alot. Someone unlocked our door and came in our room at night scaring the daylights out of the kids and myself. Someone also called our room and pranked it at 11pm, the pool was over run with a loud family of 15+, and with a child that has sensory issues, it was unfair that we were unable to enjoy it. Then not to mention, the huge family across the hall (same family from the pool) were yelling in the hallway starting at 6am. The stools were broke in our room, the towels were worn and ripping, and only one elevator was working. It was hard to have a nice, relaxing, family weekend getaway.