Super 8 Grand Rapids City Center

Negatives: This hotel was gross. We usually stay in super 8s when we travel and haven't ever had issues. When we first walked in, it reeked of marijuana and the front desk is behind plexiglass. Our room was on the 3rd floor and when we got in it was evident they don't enforce non smoking rooms. The whole place smelt like weed and there were cigarette burns on the bedding. My baby crawled on the floor for all of 20 mins and her feet and knees were black it was gross. We informed the front desk that this was unacceptable and checked out. When requesting a refund they said they were not able to do it since we booked through booking.com. we contacted booking.com and they said they would reach out to the property and after almost 2 weeks only gave us a 17$ credit so overall very unhappy and will likely start booking direct through properties and avoid super 8s

Negatives: Never stayed here. Dispute at front desk this will end up in litigation

Negatives: Rude staff, room was filthy, no breakfast even though it was supposed to be included, door didn't work, they charged things to my card without permission, air didn't cool the room, bed was horrible, I didn't sleep