Canopy by Hilton Minneapolis Mill District

Negatives: Restaurant and room service offering Gym is small and not well equipped. (as if the hotel has to be able say they have one available)

Negatives: The parking was expensive.

Negatives: I don’t have any dislike

Negatives: The value of the hotel is what we expected given the quality and location of the hotel. We were not looking for the cheapest stay. You get what you pay for and we paid for it.

Negatives: The staff didn’t seem to have any clue what was going on. The check in man mentioned a $50 build in credit but didn’t state it did not roll over. The restaurant hostess/manager told us they were no longer serving food but when the waiter came over we were able to order. No one was on the same page but everything else truly did outweigh the miscommunications.

Negatives: The feeling of emptiness, looks like this hotel is ran by 2 people, feels like checkin in an automatic place.

Negatives: Employees behind the counter lack hospitality skills.

Negatives: I literally whatever other slept on the street I think I felt safer there. The man who checked me in at the front desk in the evening was very creepy and rude, and really had no business treating me like anyone or anything. I understand that he you know technically did his job, but he also didn’t explain to me that my other not business card for travel would be the authorization hold, which is still holding 560 some dollars on a card that it should not be I use my business card for business travel and I use my personal card for personal travel I’m pretty sure at this point everyone knows how that works so I would look into that. I understand it takes a few days but the fact of the matter is he should’ve asked me which one I preferred instead of assuming and charging me and inconveniencing me it’s not about the money it’s about the principal and the respect.