DoubleTree Suites By Hilton Minneapolis

Negatives: Once I checked in the receptionist informed me it would be a $300 deposit then once I tried to pay the card reader declined my card three times until she input my card info manually. Then she advised me it would be $30 a day for parking (including the day of checkout) so she gave me a parking ticket for the garage which was tiny and did not have the appropriate amount of spaces to accommodate the number of guests. The ticket machine did not work so she advised me to come back later to validate parking and get another ticket. So I did. She also advised breakfast would be ready at 6am but is $17 a person. Once in the room I closed the bathroom door and got locked out since you can not close the door all the way or it would not open again. I finally was able to get the door to open by shimming the handle several times. We asked for extra blankets for my kids to sleep on the pull out couch but never received them so we ended up buying some bedding at Walmart. Upon check out I tried to put ice in my travel cup but the ice machine also was not in working order. I then proceeded to the front desk where I stood for 10 minutes after both receptionists made eye contact but ignored me until a line formed. The guy at the desk acted like my being there was an inconvenience for him and I mentioned the ice machine and bathroom door to which he just ignored and asked if I needed a receipt. The stay was close to $600 and was nowhere near worth the price.

Negatives: Bed were uncomfortable. We asked for our room to be cleaned was never cleaned. There were staying on the bed. There was water damage on the bathroom ceiling. Charging customers a 100 dollar deposit each night is outrageous. Then you have to wait 7-10 business days to get your deposit back.

Negatives: Promised a number of perks on account of broken air conditioning, none of which were honored. Rude staff when inquiry was made. Manager was meant to follow-up, but never called. Booking.com has been trying to resolve issue and have partial refund issued as per assurances from hotel, have called several times with no follow-up or resolution thus far (6 weeks on). Booking.com has advised unable to reach hotel staff to confirm.

Negatives: Check in process was horrible. The workers were nice but overwhelmed.

Negatives: The sink in the bathroom needed to be fixed

Negatives: Their AC wasn’t working in the entire building for a week before our arrival and they didn’t even care to let us know It was impossible to sleep for how toasty it was in there

Negatives: there was no air conditioning.

Negatives: Air conditioning was not working. We had 3 rooms but we only got 2 fans which didn’t help much to cool down the hot rooms. We were told after we arrived to the property that the air conditioning wasn’t working. We couldn’t find available rooms at any other hotels, so we had to stay at this hotel without air conditioning in very hot rooms. Hotel didn’t even give us discount for the inconvenience. Instead the manager told us we had a choice to stay or cancel the booking all together.