Hilton Garden Inn Minneapolis University Area

Negatives: This was graduation weekend and the first weekend of the year with temperatures in the 80s. I was in the second floor and the temperature in my room never went below 80. We contacted the desk and they said they sent maintenance up and it was fixed. That night the room still was hot as heck, it was cooler outside. Went back to the desk and we were assured it would be fixed. It was not. Sleeping was very uncomfortable as a result. I expect more from a 3.5 star hotel and for the money we paid I was very disappointed. Also, the hotel does not have coffee throughout the day, though not a deal breaker, it would improve customer satisfaction. Last, the breakfast. When reviewing the hotel before booking it said buffet breakfast or order from menu. It was not free and I was fine with that, but 18.00 for cold eggs, bacon, frozen fried potatoes and oatmeal????? 2.5 star hotels have better options for free. We wanted to order off the menu so, if we were going to pay hotel prices for breakfast, we would at least get what we wanted and it would be fresh. We were told we could not order off the menu, buffet only. Just a horrible experience and I had my mom switch from the Graduate to the Garden Hilton, that was a big mistake as my Dad is 100% disable veteran on oxygen and he can not walk a mile down the street for breakfast. The parking is not convenient for ADA and it is $35 per night and you have to hope to get a spot in the garage. If you have a disability not the best hotel to stay at. I have always had phenomenal experience with Hilton and normally my go to hotel wherever I go and I travel a lot. I do NOT recommend this hotel.

Negatives: This was graduation weekend and the first weekend of the year with temperatures in the 80s. I was in the second floor and the temperature in my room never went below 80. We contacted the desk and they said they sent maintenance up and it was fixed. That night the room still was hot as heck, it was cooler outside. Went back to the desk and we were assured it would be fixed. It was not. Sleeping was very uncomfortable as a result. I expect more from a 3.5 star hotel and for the money we paid I was very disappointed. Also, the hotel does not have coffee throughout the day, though not a deal breaker, it would improve customer satisfaction. Last, the breakfast. When reviewing the hotel before booking it said buffet breakfast or order from menu. It was not free and I was fine with that, but 18.00 for cold eggs, bacon, frozen fried potatoes and oatmeal????? 2.5 star hotels have better options for free. We wanted to order off the menu so, if we were going to pay hotel prices for breakfast, we would at least get what we wanted and it would be fresh. We were told we could not order off the menu, buffet only. Just a horrible experience and I had my mom switch from the Graduate to the Garden Hilton, that was a big mistake as my Dad is 100% disable veteran on oxygen and he can not walk a mile down the street for breakfast. The parking is not convenient for ADA and it is $35 per night and you have to hope to get a spot in the garage. If you have a disability not the best hotel to stay at. I have always had phenomenal experience with Hilton and normally my go to hotel wherever I go and I travel a lot. I do NOT recommend this hotel.

Negatives: Some guests commented on the smell of weed in elevators, but I thought they were just being difficult. Well, to my surprise, the very first time I stepped into an elevator... I could smell it too. Oh well! I don't judge, but it wasn't the greatest first impression, shall we say.

Negatives: Some guests commented on the smell of weed in elevators, but I thought they were just being difficult. Well, to my surprise, the very first time I stepped into an elevator... I could smell it too. Oh well! I don't judge, but it wasn't the greatest first impression, shall we say.

Negatives: Had some issues with billing, but eventually worked it out