Hilton Promenade Branson Landing

Negatives: Seems very run down in the rooms. I was told we were getting an upgraded room. We needed up getting one of the smallest hotel rooms I have ever seen. And no balcony. Not much of an upgrade.

Negatives: I am writing to bring to your attention certain shortcomings in the housekeeping services provided during my recent stay at your esteemed hotel. Despite observing a housekeeping cart in the neighboring room, I regret to inform you that I was unable to obtain a replenishment of towels for my bathroom, as well as shampoo and body wash, which had been depleted in the shower. Additionally, the bed linens did not meet the high standards expected of a Hilton establishment, resulting in discomfort during my stay. Furthermore, there was no extra blanket or pillows provided in the room. I also encountered several electrical issues during my stay. The desk light and ceiling light above the bar sink were both non-functional. Additionally, the carpeting was beginning to bunch up, particularly from one end to the balcony door. Lastly, the air conditioning unit in the room emitted a disturbing noise while in operation. Lastly, I would like to bring to your attention the inconvenience caused by the lack of ice machines in the South Tower. During the night, I had to venture outside to the North Tower to obtain ice. I trust that you will take the necessary steps to address these issues and ensure that future guests have a more satisfactory experience at your hotel. I understand you have two Hilton hotels across from each. The larger I assume has all the luxury that Hilton is known for and the other has no quick access for breakfast or snack. Maybe the Promenade should be marketed as a different Hilton product. This one is lacking a lot that I expect from Hilton. Christmas in Paris will be at the Pullman, not the Paris Hilton which I have stayed at in the past.

Negatives: Wish there was a little place to walk pets

Negatives: Price and larger pool

Negatives: Housekeeping removed the dirty towels but forgot to provide clean replacements. Toilet wasn't properly cleaned. Bed wasn't made.

Negatives: Bed was not made good, first night sheets had blood on it ,found a dry tick stuck on sheet Ask to replace sheets that night but didn't, found a worker in the hall show her and she replace them

Negatives: We had a noise issue / our room was located by this holiday tree that played music till 10:30 pm and it was LOUD / room overlooked an Irish bar and the music shakes the windows until 2:25 am / had the tv volume on 70 and still would not drown out the music / bad location for either a hotel room or the bar / not a good mix lol/ manager was lovely though at your property site / she was understanding / professional and listened to our concerns / great manager . This was Saturday night stay November 16 / 2024 ! Anyone booking this room should be made aware of the SEVERE noise problem / thanks so much for your time

Negatives: Paid extra for balcony room, we did have a very small balcony that was looking straight at a green roof, very underwhelming for sure. Linens with coffee stains and other stains (were replaced when requested).

Negatives: Clerk at desk was not friendly.