My Place Hotel-Missoula MT

Negatives: Took a long time to check in. However, staff tried hard to makeup for room not being ready

Negatives: I was charged twice

Negatives: I am with AARP and was told that night that it reflect on my bill. When I checked out they couldn’t get the printer to work so left without seeing if I was billed different. They said they would email it and I didn’t see any difference on the bill. My complaint is don’t tell me there will be a credit if you can’t do it

Negatives: Some staff were not as friendly and difficult to find. We were there for 8 days. On the morning of September 11th at 4:55 AM we were awakened up by someone talking extremely loud on the phone with someone else on speaker phone. This went on for a while and was in the lobby. They were swearing and yelling. I had my husband check tell them to be quiet. He went to the library and held up his finger to communicate to be quiet. I asked him who it was but my husband didn’t know since there were no name tags and he didn’t have his glasses on. He noted however that it was a female that was fully dressed and he was pretty sure it was the front desk employee and not a customer. The room we stayed in smelled like a wet dog or stinky shoes. My husband thought the smell was from the air conditioner. I heard that dogs go on first floor and we were in room but didn’t have a dog. We had complained about the smell. Cassie attempted to clean the air conditioner when we were gone one day and also noticed the odor. Since we did not have a pet, we should have been moved. We tried to keep our window opened but two evenings at about 10:30 PM we had to close them due to a strong smell of pot. Most mornings, we could hear someone above us 5:00 am walking around, trucks starting, music playing, people talking, and movement beginning at 5:00 am. The coffee creamer curdled. The employee found some newer cream. The old cream had already expired. I wanted to print our tickets but the cartridge on the printer needed to be replaced. A male employee said a cartridge was on order. It would be nice to have a little something available in the morning such as fruit, a muffin or donut. Customers are kind of used to it today. We joined the rewards program. I emailed to get credit for 8 days but told that since we booked through Priceline we would not get credit. This not true with Marriott points. Marriott would honor that.

Negatives: Tub did not drain. Blinds on window were broken. Coffee only for breakfast but all pots were empty.

Negatives: No little shampoo, conditioner or soap.

Negatives: The staff was sitting outside smoking when we arrived, and we had to wait for her to come back in to check in. She was not inviting or kind. I had to come back down to the lobby for water and there were other people waiting for her so they could check in so I had to tell them she was outside. When I went to sleep all I could hear through my room was electric noises and it was not peaceful.