DoubleTree By Hilton Omaha Downtown

Negatives: No hot water and no one from the property has reached out about it.

Negatives: Booked this based on filtering by hotel with breakfast included. It was NOT. $18 per person instead, for a subpar breakfast. Just your standard eggs, sausage, pancakes type deal. This was the first bit of disappointing news. Second was checking in AFTER having paid via booking.com, the receptionist had me pay again, fee plus incidentals. I questioned it and showed my credit card statement. She just said she’d call about an expedited refund, which she did (7-10 business days!), in the meantime locking up those funds on my card. Finally, only was told there was parking, no mention of fees, turns out every time you leave and come back, you pay $10! In the room, heat didn’t work. Toilet was shaky, grout coming loose around the bowl, bath drain didn’t work, no real hot water, barely lukewarm. Also we are out of 18 floors in the SAME floor as a large group of young girls who throughout the night ran up and down the hall 9-10 times screaming each time. We mentioned it to receptionist, nothing was done. Continued till approx 10.30 pm. At 5.30 am the next day, after we barely slept, freezing, I asked for a new room. Super dismissive, asked if I was ready to move, I said I’d need 30 mins to 1 hour to collect all my stuff and move it, so I was told to just “come back when ready instead of being there now”. I go back to my room, my husband goes down to switch. We got a new room on the 18th floor. That room was good, even had a fridge which the initial one didn’t. Slept good/warm that night. We checked out, still no refund, no real apology, nothing. We then on the way home get a check out receipt and what was $220.99 on booking turned out $320, $60 was the downstairs restaurant, but other was difference of rate and $40 parking. At this point, I will NEVER stay there again. Makes me sad because this was a return visit. First time was amazing, this time a failure from beginning to end, without ZERO desire to fix it. Not even a complimentary breakfast was offered, nothing!

Negatives: There was an issue with the elevators being out of service for a brief amount of time. We were staying on the 17th floor. We were patient and the hotel staff were extremely apologetic. This would not keep us from going back.

Negatives: I didn’t like how my boyfriend’s truck got stolen out of the hotel’s garage parking lot and when we tried to talk to the security of the hotel in the first national Bank security they told us that there was nothing that we could do and that the only thing that they was to do was to call the police. No one could pull up cameras. No one could give me any kind of solution. It was just there’s nothing that we can do and just call the police. We talked to the supervisor over the phone. We talked to the first national bank because the first national bank is connected to the Hilton hotel through the parking garage and that’s where the truck got stolen out of and even though there are cameras literally everywhere no one could tell us anything. Security even had the nerve to tell us that cars get stolen from the Hilton Hotel parking garage all the time nonchalantly. When I finally got my room, the room was very small. The toilet was tiny like it fit a five-year-old. My butt did not fit on the toilet. The bed had hair in it brunette hair and I have black curly hair so it’s not mine or my boyfriend. When I got to the hotel, the room wasn’t even ready, so I had to stand in the lobby for an hour until my room was ready with a whole bunch of luggage that I had to carry upstairs. This was my first time at the Hilton hotel and I thought I was gonna have an amazing experience. Because I thought come on it’s the Hilton, but no, I’ve been to a lot of hotels and this is by far the worst.

Negatives: It is my second time there. Bummed the bar closes so early on Friday and Saturday.

Negatives: The first two nights my TV did not work. I asked for new linen, and was given queen sheets for a KING bed. Asked again and was brought two flat sheets. Housekeeping made the bed but never changed it. We were give complimentary breakfast. However, I do not eat pork or beef and they did not offer turkey options. Still waiting to be given rewards for my inconvenience…prefer a discount instead. You can hear the elevator running between floors if your room is close to the elevator and ours was. Just not what I expected for the rate.

Negatives: The stupid coffee pot!

Negatives: Bed was terrible. Toilet was so low. It wasn’t very clean either & very pricey

Negatives: N/a- the company cancelled my booking and I was not notified until we got to the hotel.